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Capital One · 3 days ago

Sr. Associate, Product Management - Strategic Intelligence

McLean, VA

Full-time

Onsite

Entry, Mid Level

$109K/yr - $124K/yr

1+ years exp

Capital One is a financial services company that is seeking a focused and proactive Sr. Associate for their Product Management team within the Consumer Intelligence group. This role involves managing a portfolio of customer feedback products, driving product improvements, and collaborating with cross-functional teams to enhance customer experiences.

Financial Services

Comp. & Benefits

No H1B

Responsibilities

Manage a portfolio of dynamic Voice of Customer feedback products, driving new builds and enhancements to existing capabilities

Use problem solving and influencing skills to ensure product results deliver on business intent and coordinate seamlessly with the team’s broad strategic objectives

Provide strategic and tactical thought partnership as a product subject matter expert to effectively drive product improvements and operational stability

Build relationships and collaborate cross-functionally with stakeholders, tech, and suppliers

Rethink current data visualization strategies based on ongoing end-user feedback

Manage end-to-end requirements, UAT, delivery, post-launch validation, communication, documentation and product access to mitigate risk and ensure compliance

Drive day-to-day prioritization of work operations, projects and scope; troubleshoot reported issues and escalate when appropriate

Analyze, identify and correct data issues with the product

Qualification

Product ManagementAgile DeliveryCustomer ExperienceData AnalysisUX/UI DesignTechnical AptitudeCommunicationCollaborationProblem SolvingTeam Player

Required

Bachelor's Degree or military experience

At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering