Technical Account Manager jobs in United States
cer-icon
Apply on Employer Site
company-logo

Campfire Interactive · 14 hours ago

Technical Account Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level

Campfire Interactive helps complex manufacturers improve commercial execution and profitability. They are seeking a Technical Account Manager to manage post-sale relationships, ensure customer success, and drive product adoption across various customer workflows.

Business DevelopmentEnterprise Resource Planning (ERP)Software
check
Culture & Values
check
H1B Sponsor Likelynote
Hiring Manager
Kelly Lesko
linkedin

Responsibilities

Own the post-sale relationship for assigned customer accounts
Serve as the primary technical and functional point of contact
Ensure customers achieve the outcomes they purchased Campfire for
Lead customer onboarding and rollout in partnership with Sales and Engineering
Translate customer business processes into Campfire configurations
Guide customers through data integrations (ERP, CRM, PLM as applicable)
Drive customers to first value as quickly as possible
Understand customer workflows related to: Opportunity management, Quoting and costing, Forecasting, Program and sales order management
Help customers model their commercial processes accurately in Campfire
Troubleshoot usage, configuration, and data issues in coordination with Engineering
Monitor usage and adoption across roles
Identify gaps between product usage and intended outcomes
Quantify and communicate customer value (e.g., improved forecast accuracy, margin protection, reduced cycle time)
Prepare and deliver executive-facing value reviews
Build trusted relationships with Directors, VPs, and Executives
Translate technical detail into business impact
Maintain executive alignment throughout the customer lifecycle
Proactively prepare accounts for renewal
Identify expansion opportunities driven by demonstrated value
Partner with Sales on renewals and expansions (no quota, but revenue-influencing)
Act as the voice of the customer internally
Provide structured feedback to Product and Engineering
Help shape best practices, playbooks, and implementation standards

Qualification

ERP/CRM integrationsPower-BI ReportingCustomer SuccessTechnical Account ManagementAnalytical skillsExecutive communicationManufacturing experienceSales order managementForecasting experienceProblem-solving skills

Required

Comfortable with complex workflows
Experience with ERP / CRM / data integrations
Experience with Power-BI Reporting
Understanding of commercial and operational concepts
Ability to have executive-level conversations about value and outcomes
Own the post-sale relationship for assigned customer accounts
Serve as the primary technical and functional point of contact
Ensure customers achieve the outcomes they purchased Campfire for
Lead customer onboarding and rollout in partnership with Sales and Engineering
Translate customer business processes into Campfire configurations
Guide customers through data integrations (ERP, CRM, PLM as applicable)
Drive customers to first value as quickly as possible
Understand customer workflows related to opportunity management, quoting and costing, forecasting, program and sales order management
Help customers model their commercial processes accurately in Campfire
Troubleshoot usage, configuration, and data issues in coordination with Engineering
Monitor usage and adoption across roles
Identify gaps between product usage and intended outcomes
Quantify and communicate customer value (e.g., improved forecast accuracy, margin protection, reduced cycle time)
Prepare and deliver executive-facing value reviews
Build trusted relationships with Directors, VPs, and Executives
Translate technical detail into business impact
Maintain executive alignment throughout the customer lifecycle
Proactively prepare accounts for renewal
Identify expansion opportunities driven by demonstrated value
Partner with Sales on renewals and expansions (no quota, but revenue-influencing)
Act as the voice of the customer internally
Provide structured feedback to Product and Engineering
Help shape best practices, playbooks, and implementation standards

Preferred

Prior experience with Campfire (customer, partner, or internal)
Experience working with automotive suppliers (Tier-1 or Tier-2)
Familiarity with costing and BOM structures
Familiarity with sales order management
Familiarity with forecasting and demand planning
Familiarity with OEM program management
Experience with ERP or CRM systems (e.g., SAP, Oracle, Salesforce, etc.)
Background in manufacturing, operations, or supply chain software
Strong analytical and problem-solving skills
Ability to explain technical concepts in business terms

Company

Campfire Interactive

twittertwitter
company-logo
Campfire Interactive develops enterprise software solutions for manufacturing companies and automotive suppliers.
dateFounded in 2000
location
Ann Arbor, Michigan, USA
people-size11-50 employees
web-link
http://www.cfi2.com/

H1B Sponsorship

Campfire Interactive has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (4)
2022 (5)
2021 (5)
2020 (4)

Funding

Current Stage
Early Stage
Total Funding
unknown
2024-09-24Acquired

Leadership Team

leader-logo
Sarvajit Sinha
Founder and Board Member
linkedin

Recent News

Business Wire
Campfire Interactive Launches Profitability A.I. — The First Profit Optimization Platform Purpose-Built for Automotive and Manufacturing Suppliers
2025-11-18
peprofessional.com
Invictus Closes $574 Million Fund II
2025-05-24
PR Newswire
Campfire Interactive Expands Leadership Team to Transform Forecasting Intelligence and Quote Automation in Manufacturing
2025-02-11
Company data provided by crunchbase