Emory Healthcare · 10 hours ago
Apple Mobile Device IT Field Technician
Atlanta, GA
Full-time
Onsite
Mid Level
4+ years expEmory Healthcare is a leading healthcare provider that offers a supportive environment for professional growth. They are seeking an Apple Mobile Device IT Field Technician to provide onsite IT support for Apple mobile devices across various Emory Healthcare sites, ensuring exemplary customer service and effective troubleshooting.
Health CareMedical
Responsibilities
Configure and support Apple Mobile iOS devices and Applications
Participates in meetings with vendors for projects to implement new or upgrade existing technologies
Resolves and documents incidents using Information Services supported tools and applications
Performs troubleshooting steps to investigate root cause analysis
Documents troubleshooting steps and root cause investigation findings
Assists in image development, evaluation, testing and distribution
Identify and document complex incidents across enterprise
Works with vendors to address issues with vendor provided and supported solutions
Keeps customers updated with statuses when resolution is delayed
Documents troubleshooting steps and communication in ticketing system
Participates in go lives to implement or upgrade application solutions
Conducts site assessments with customers to evaluate site readiness for desktop equipment installations
Completes assigned day to day service requests and work orders for installation of desktop equipment and peripherals
Installation of desktop equipment for projects that involve departmental moves, renovations and opening new locations
Provides a high degree of customer satisfaction and has working knowledge of processes
Works under the direction of the FSPSS Supervisor and Manager with little to no Supervision
Serves as a liaison to customers for the resolution incidents
Ensures proper handling of Incidents, Work Orders and/or Service Requests
Documents all work in ServiceNow ticketing system
Documentation must include all troubleshooting steps, delays in issue resolution and detailed steps for what was done to resolved the issue or request
Uses and recommends knowledge articles for installation, support and vendor contact information for desktop installation of department specific applications
Represents Information Services at Hospital huddles to report out on current business impacting issues and bring back IT related challenges to the Client Services team
Attends client services leadership huddle in preparation for Hospital report out. Participates in recurring refresh program
Provides production and service request support in a 7 X 24 Tier 1 environment
Qualification
Required
High School Diploma plus A+ Certification required
2 years of Information Technology experience
4 years Information Technology experience required in lieu A+ certification
Preferred
Candidates with Field Tech experience or Apple Genius Bar supporting Apple Mobile Devices is highly preferred
Benefits
Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship, development, and leadership programs
And more
Company
Emory Healthcare
Emory Healthcare is the largest healthcare system in the state of Georgia., United States.
10001+ employees
H1B Sponsorship
Emory Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (68)
2023 (30)
2022 (25)
2021 (12)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Jennifer Schuck
Chief Executive Officer
Joon S Lee MD
Chief Executive Officer
Recent News
2025-09-01
Company data provided by crunchbase