Apply on Employer Site

Ohio Department of Public Safety · 19 hours ago

Customer Service Manager [IN-OFFICE]

Columbus, OH

Full-time

Onsite

Entry, Mid Level

$29.34/hr - $29.34/hr

1+ years exp

Ohio Department of Public Safety is focused on enhancing public safety services, and they are seeking a Customer Service Manager to oversee assistance and informational services for a variety of clients. The role involves planning, coordinating, and directing customer service responses to inquiries and complaints while supervising assigned staff.

GovernmentLaw EnforcementProfessional Services

Responsibilities

Plan, coordinate, promote & direct assistance & informational services to respond to complaints, inquiries &/or requests for information for variety of clients & supervise assigned staff:

Greet & respond to in-person, telephone, online, &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service

Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding

Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided

Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered

Under direction of the Chief & Assistant Chief of the Bureau of Motor Vehicles (BMV) Telecommunication section, plan, coordinate, promote &/or direct assistance to respond to inquiries, complaints, & information requests from the general public regarding vehicle registration, driver license issuance, driver license suspension, & reinstatement questions

Research, investigate & process consumers inquiries & provide information

Qualification

Customer Service ManagementPublic RelationsSupervisory PrinciplesMathematical MethodsPublic SpeakingAnalytical SkillsCommunication Skills

Required

12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency

12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency

1 course or 3 mos. exp. in public relations

1 course or 3 mos. exp. in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making

1 course or 3 mos. exp. in public speaking, speech or communication

6 mos. trg. or 6 mos. exp. in supervisory principles/techniques

Or equivalent of Minimum Class Qualifications For Employment noted above