Kaseya · 6 days ago
Strategic Account Manager
United States
Full-time
Remote
Senior Level
5+ years expKaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers and internal IT organizations worldwide. The Strategic Account Manager role is critical for driving retention, revenue growth, and customer satisfaction by serving as the primary point of contact and strategic advisor to top-tier enterprise clients.
Cyber SecurityEnterpriseInformation TechnologySaaSSecuritySoftware
Responsibilities
Serve as the trusted advisor and primary liaison for a portfolio of high-value, complex key accounts. Develop in-depth account knowledge and strategic engagement plans
Identify expansion opportunities within existing accounts and drive upsell and cross-sell initiatives aligned with customer objectives and Kaseya’s solutions
Proactively manage contract renewals and ensure continued customer satisfaction to maintain high retention rates across assigned accounts
Represent the voice of the customer within Kaseya and advocate internally for enhancements that meet client needs
Lead regular executive business reviews (EBRs) and provide insights through performance reporting, roadmap alignment, and risk mitigation plans
Partner with Sales Engineers, Technical Account Managers, Product Management, and Support to ensure successful onboarding, adoption, and escalation resolution
Stay informed on industry trends and competitive landscape to position Kaseya as a strategic partner in the client’s long-term IT strategy
Qualification
Required
5+ years of experience in enterprise account management, customer success, or consultative sales, preferably in a SaaS, MSP, or IT services environment
Demonstrated track record managing multimillion-dollar portfolios and achieving account growth and retention goals
Strong commercial acumen and negotiation skills, with the ability to engage senior-level executives and IT decision-makers
Excellent written and verbal communication skills, including presentation and storytelling abilities
Experience in building and executing strategic account plans
Preferred
Background in IT management software, cybersecurity solutions, or managed service provider ecosystems
Familiarity with CRM tools (e.g., Salesforce) and data analytics platforms
Bachelor's degree in Business, Technology, or related field. MBA is a plus
Company
Kaseya
Kaseya is an IT and security management platform that offers remote management software for the information technology industry.
5001-10000 employees
H1B Sponsorship
Kaseya has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (13)
2023 (12)
2022 (9)
2021 (6)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$546.78MKey Investors
TPGIreland Strategic Investment FundInsight Partners
2020-07-09Series Unknown· $2M
2019-05-03Private Equity· $500M
2017-11-15Series Unknown· $44.78M
Leadership Team
Rania Succar
CEO
Pratik Wadher
Chief Technology Officer
Recent News
Seattle TechFlash
2026-01-14
2025-12-30
Company data provided by crunchbase