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Texas Health and Human Services · 13 hours ago

Outpatient Clinic Program Director

Harlingen, TX

Contract

Onsite

Mid, Senior Level

$5,425.33/mo - $8,886.16/mo

2+ years exp

Texas Health and Human Services Commission (HHSC) is dedicated to creating a positive impact in the lives of Texans. The Outpatient Clinic Program Director is responsible for the day-to-day operations of the RGSC Outpatient Clinic, ensuring quality healthcare services, managing staff, and overseeing compliance with healthcare regulations.

Health Care

Responsibilities

Responsible for managing the overall day-to-day operations of the clinic to ensure that continuous, quality, accurate, timely and cost-effective services are provided

Supervises the direct care programs of the outpatient clinic

Selects staff, directs the workflow, conducts performance plans, counseling and evaluations

Collaborates with providers and supervisors/managers from other departments to ensure high-quality patient experience

Provides effective leadership and promotes teamwork

Responsible for patient relations related to professional staff and other departments to ensure the highest level of patient satisfaction

Discusses, investigates and responds to employees and patient grievances and dissatisfaction to resolve conflicts

Deals with general personnel management policy matters affect the clinic

Establishes and updates policies and procedures in accordance with practice, facility and system policies and procedures, standard practices of the profession, and related local, state, and federal laws

Develop goals and performance expectations for staff, conduct weekly/monthly meetings and produce an Annual OPC Program Evaluation

Assists in the development and implementation of continuous quality improvement and monitoring on an ongoing basis to meet the mission goals and objectives

Administers the internal review, quality and productivity initiatives for the clinic

Ensures compliance with various accrediting bodies and government agencies and coordinates reviews, audits, education and training to maintain compliant status

Responsible for implementation of Health Care Reform, Medical Office Business coding and billing operational flow related to the clinic revenue and financial impact

Ensure proper accounting controls and practices are followed in clinic areas

Monitors delivery of patient services to include physician clinic productivity data and forecast and prepares for all changes needed or impacted by patient load, billing/collecting procedures and governmental regulations

Completes various special projects, which may require reviewing and analyzing information, identifying problems, recommending solutions and writing reports

Manages space planning, repair and renovations

Function as the clinic liaison with patients, businesses, hospitals, academic institutions and faculty for student training

Maintains administration of an on-site Electronic Medical Record regarding all state and federal regulations governing HIPPA, EMR updates, HL-7 interfaces, and ICD-10 upgrades

Maintains oversight of on-site computer and medical equipment product maintenance schedules

Oversee the purchases of supplies needed for short- and long-term operation and function of the clinic programs

Negotiates and manages professional and service contracts

Represents the Outpatient Clinic at meetings, hearings, conferences, seminars, and panels

Conducts monthly department supervisor meetings

Maintains monthly performance data and submits quarterly reports to Quality Management

Appoints designee to lead and/or serve in the Manager’s absence

Employee actively participates and /or serves in a supporting role to meet the agency's obligations for disaster response and /or recovery or Continuity of Operations (COOP) activation

Qualification

Healthcare Reform knowledgeICD codingBillingMedical Office operationsPublic administration principlesQuality improvement processPersonnel managementBudgeting skillsBilingual (English/Spanish)Report writingWritten communicationOral communicationOrganizational skillsTeamworkProblem-solvingPresentation skills

Required

Bachelor's degree from an accredited university with work experience in related fields of hospital administration, or medical office administration, business administration, or public health

Two years of experience with the standards, applicable rules, and laws related to CMS Conditions of Participation, The Joint Commission standards or other acute or hospital settings

At least two years of experience leading or supervising employees

Ability to speak and communicate with patients in Spanish

Compliance with DSHS Immunization Policy is required: serologic evidence of immunity to, or documented evidence of vaccination against, measles, mumps, rubella, varicella (Chickenpox), Tdap, annual vaccination against influenza (and hepatitis B if applicable)

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, List of Excluded Individuals/Entities (LEIE)

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco Center for Youth applicants must be 21 years of age

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours