HCA Healthcare · 6 hours ago
Senior Product Analyst Genesys and Automation
United States
Full-time
Remote
Mid, Senior Level
3+ years expHCA Healthcare is an organization that invests in its team members and is seeking a dedicated Senior Product Analyst Genesys. The role involves managing the development lifecycle, supporting application enhancements, and serving as a liaison between various teams to ensure the successful implementation of functional solutions.
BiotechnologyHealth CareHospitalMedicalPrimary and Urgent Care
Responsibilities
Supported application configuration: filters, jobs, rules, etc
Create Functional and technical Requirements using Scrum Master
Develop Test Plans and create Test Cases and help lead QA Testing
Create and modify SQL Stored Procedures, Views, Tables, and Indexes for more complex processes and integrations
Write queries and perform data analysis using SQL, Excel, and other data analytics tools
Seek out and deliver on opportunities for automation and process improvements
Build and support interfaces with vendors
Perform Daily Health Checks (DHC) to make certain all jobs execute successfully, along with troubleshooting and preventing repeated issues
Analyze and troubleshoot application and server log files in a JBoss, Apache, Java environment
Conduct performance monitoring, tuning, and capacity planning for day-to-day needs, along with major initiatives such as application upgrades, hardware upgrades, and large-scale projects
Lead technical calls and discussions, business meetings, internal training sessions, scrum calls, change controls, and projects
Conduct after-hours work such as server patching checkout, on-call rotation, and changes that must be performed outside business hours
Follow standard processes such as ticket management and change control
Create and maintain application documentation, including workflows, knowledge base articles, ISAM, backup and recovery policies and procedures
Identify product gaps and lead enhancement efforts
Identify and evaluate industry trends in new related systems and technologies
Support annual audit reviews (e.g. internal & external audit for application and change control, PCI, SAS70 reviews, Sarbanes Oxley, HIPAA), along with supporting and meeting SLAs
Qualification
Required
3 - 5 years of experience on increasingly challenging projects in business with a proven delivery track record
A background working in a fast-paced, results-oriented environment, while managing multiple projects and priorities concurrently
Ability to learn, understand, and apply new technologies, methods, and processes
Genesys Contact Center Experience
Preferred
College graduate preferred or equivalent work experience
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
HCA Healthcare
HCA Healthcare provides medical education and healthcare services in locally managed facilities. It is a sub-organization of North Florida Endoscopy Center.
10001+ employees
H1B Sponsorship
HCA Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$8.51B2025-10-31Post Ipo Debt· $3.25B
2025-02-24Post Ipo Debt· $5.25B
2014-06-25Post Ipo Debt· $3.2M
Leadership Team
Nicholas Manning
Chief Executive Officer
Nick Lane
Regional Vice President Human Resources
Recent News
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