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Centered Health · 6 hours ago

Program Manager - RTC

Moorpark, CA

Full-time

Onsite

Mid, Senior Level

$70K/yr - $72K/yr

2+ years exp

Centered Health operates a diverse network of behavioral health treatment centers, and they are seeking a Program Manager for their Adult Residential Treatment Facility. The Program Manager will oversee day-to-day operations, ensuring a safe and compliant environment while managing client experiences and staff performance.

Addiction TreatmentHealth CareMental Health

Responsibilities

Conducts facility tours for prospective clients and families, clearly presenting program structure, services, house guidelines, and therapeutic environment

Acts as the first point of contact for new admissions, supporting intake paperwork, orientation, and acclimation to the program

Coordinates medication logistics, and daily schedules in collaboration with the Outpatient Program Director and Clinical team

Ensures a seamless, welcoming admission experience that reflects The Meadowglade’s mission and values

Oversees daily residential operations to ensure consistency, structure, safety, and therapeutic integrity

Ensures group programming led by Clinicians and Psychiatric Technicians are delivered as scheduled and aligned with program expectations

Maintains a clean, calm, organized, and healing residential environment

Serves as liaison between clients and families regarding program structure, schedules, house expectations, and general updates (excluding clinical matters)

Provides clear, timely communication to support transparency and trust while maintaining appropriate boundaries

Conducts daily audits of Psychiatric Technician documentation to ensure accuracy, completeness, and timely entry into the electronic medical record

Ensures all required residential, safety, and program documentation is current, compliant, and audit-ready at all times

Conducts Weekly ADP Time Audit for each psychiatric technician

Recruits, hires, orients, trains, coaches, evaluates, and—when necessary—corrects or exits Psychiatric Technician staff

Ensures that the team’s performance evaluations (90 day, annual) are done timely; ensures that the team’s training modules are completed timely

Provides ongoing supervision, performance feedback, and support to foster a cohesive, accountable, and high-performing team

Conducts individual 1:1 meetings with each Psychiatric Technician on a monthly basis

Facilitates and delivers ongoing Psychiatric Technician trainings twice per month, including safety, documentation, program expectations, and skills development

Supports staff development, training, and retention initiatives

Ensures appropriate staffing coverage in alignment with census and licensing requirements

Manages day-to-day timecard approval and exceptions within ADP and provides timely reporting to ensure Payroll is approved and submitted on time

Ensures continuous client supervision and adherence to safety protocols

Plans, conducts, and documents required monthly safety drills (e.g., fire, earthquake, emergency evacuation) in accordance with DSS and CARF requirements

Addresses incidents, safety concerns, and client complaints promptly and professionally

Collaborates with Clinical leadership on risk management and client support needs while remaining within non-clinical scope

Ensures full compliance with California Department of Social Services (DSS) Community Care Licensing regulations for Adult Residential Facilities

Maintains readiness for licensing inspections, audits, and surveys at all times

Keeps all required licensing binders, postings, policies, procedures, and records current and updated

Implements and monitors corrective action plans related to licensing findings or internal audits

Conducts and facilitates monthly residential team meetings to review operations, safety, census, challenges, and successes

Works collaboratively with Clinical, Administrative, Facilities, and Executive teams to ensure smooth operations and a positive client and employee experience

Organizes, plans, and oversees client activities, with special focus on holidays, special events, and community-building experiences

Provides hands-on support during staffing shortages, high census periods, or urgent operational needs

Takes on additional temporary or permanent responsibilities as assigned

Performs other duties as assigned by the Facilities Director and/or Executive Director

Qualification

ARF operations knowledgeGroup Home Administrator CertificationLeadership experienceElectronic medical recordsFirst AidCPR certificationOrganizational skillsCommunication skillsTeam managementTime management

Required

Strong knowledge of Adult Residential Facility (ARF) operations and DSS Community Care Licensing requirements

Group Home Administrator Certification required (pre-hire or within 6 months of position assignment)

Demonstrated leadership experience in residential behavioral health, mental health, or social services settings

Strong organizational, time management, and documentation skills with the ability to manage competing priorities in a fast-paced, client-centered environment

Ability to lead, coach, and hold staff accountable while fostering a supportive team culture

Excellent verbal and written communication skills with clients, families, staff, and external stakeholders

Proficiency with electronic medical records and basic administrative systems, including word processing, spreadsheets, email, calendars, and presentations

Ability to lift and carry light objects and parcels as an incidental part of their job

Current First Aid and CPR certification

Must have current CA Driver's License and current car insurance

Bachelor's degree or equivalent experience preferred

Excellent written and verbal interpersonal skills

Must have experience managing subordinate team members

Minimum of two-three (2-3) years' experience as a Program Manager or related