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MITER Brands · 15 hours ago

Sr Quality Manager / Sr Manager Technical Services

Flower Mound, TX

Full-time

Onsite

Mid, Senior Level

$98K/yr - $122K/yr

5+ years exp

MITER Brands is a leading residential window and door manufacturer known for its extensive portfolio. The Sr. Technical Services Manager is responsible for ensuring compliance with the Quality Management System, providing leadership for quality initiatives, and collaborating on process improvements within the manufacturing operations.

Building MaterialWholesale

Responsibilities

Be the owner, chief advocate and primary champion for the adoption and compliance of the Quality Management System throughout the assigned facility

Provide daily direction, leadership and mentoring to Quality Managers by ensuring that all quality team members have a crystal-clear understanding of their job functions as well as the QMS program requirements and the associated tests and procedures

Owns the Corrective Action / Preventative Action (CAPA) process within their assigned plant. Manages the weekly CAPA meeting, and responsible for shepherding along the active CAPA’s through the root cause, corrective action / preventative action and implementation process

Primary QC point of contact for supply chain partner non-conformance and discrepancy resolution

Responsible for the management and execution of in-plant QC Test Wall activities including but not limited to the pre-scheduled monthly product fabrication and inspection, first articles product inspections and supplies part / component changes

Review all site-specific Quality Assurance Reports (QAR’s) and second order. Ensure that the QAR program is compliant with the schedule of activities

Actively involved in the collaborative effort to create and deploy manufacturing / production focused training content

Responsible for reviewing all PCN’s / ECN’s and responding with any manufacturing, supply chain or quality related questions or concerns

Primary point of contact for all outside quality related inspection requests from agencies such as AAMA, ALI, EPA, NAMI and NFRC

Serve as the organizations “Legal Liaison” coordinating “Right to Repair Claims,” providing depositions and testimony when necessary, and serving as the PMK (person most knowledgeable) for assigned products

Responsible for the establishment and maintaining of the MI Calibration System for Quality and Manufacturing teams

Represent the organization’s interests at job sites for critical field testing, product application discrepancies, and customer concerns related to manufacturing process and quality procedures

Actively involved with the development, application, and continuous improvement of the quality manual, the supporting procedures, including QPCN’s and QCN’s, as well as the tools and technologies that are utilized by Quality Team members

Collaborate with Industrial Engineers and Continuous Improvement Managers / Leads to generate, evaluate, and recommend innovative ideas which can be applied to our manufacturing processes in order to enhance quality or improve efficiency

Identify, gather, process, and interpret quality and productivity data so that it can be used in root cause analysis, problem solving and in the identification of improvement opportunities

Liaison with Product Management and Engineering on all new product introductions, product changes, and product discontinuations with respect to Engineering Change Notices (ECNs), coordination of quality inspection changes, etc

Review, Analyze and Report Quality Metrics to the plant Director of Quality, the plant General Manager and Supervisor

Work with Quality Managers to create a personal development plan that will enable quality team members to have professional development and extend their work-related skillsets to extend their work experience

Participate in the annual employee 360-degree review and skills assessment process

Other duties as assigned

Qualification

Quality Management SystemLean Six SigmaRoot Cause AnalysisManufacturing Process PrinciplesData AnalysisMS ExcelBilingual (English/Spanish)Customer FocusProject ManagementPresentation SkillsConflict Resolution

Required

Bachelor's degree in Engineering or other related field with 5-8 years of experience in a manufacturing process and / or production engineering role; or a successful combination of education and experience to perform the essential functions of the job

Practical knowledge of Quality Inspection / Auditing Processes and Root Cause Analysis

Practical knowledge of Process Improvement Tools: Lean, Six Sigma, Value Stream Mapping, 5S, Rapid Prototyping, Reliability and predictability analysis, etc

Understanding of manufacturing process principles, statistics, quality control, and equipment design and operation

Ability to retrieve, format and analyze data for problem solving and planning purposes

High level of customer focus both internally and externally

Ability to interface with individuals with diverse backgrounds at varying levels of the organization

Understanding of common metrics used in a manufacturing environment (OEE, UPWH, defect rates, etc.)

Demonstrated ability to lead others and capable of managing multiple projects simultaneously

Proficiency in all MS Office applications, with strong expertise in MS Excel

Strong presentation and analytical skills, with demonstrated skills to handle a variety of assignments simultaneously. Ability to professionally address conflict resolution

Ability to communicate concisely in a written or verbal manner. Willingness to question strategy, tactics and direction in a professional manner by offering a fact-based counter point of view

Ability to work flexible hours depending upon the needs of the facility. Spending time on the second shift may be requested from time to time

The ability to travel as needed (approximately 1-2 times per month but may vary)