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Piper Companies · 5 days ago

Collections Administrator

Eugene, OR

Full-time

Onsite

New Grad, Entry Level

$20/hr - $25/hr

Piper Companies is seeking a Collections Administrator to join an industry leading credit union. The primary purpose of this role is to coordinate all operational activities relating to the timely and accurate processing of collateral-related transactions and requests for information.

Management Consulting

Growth Opportunities

Responsibilities

Interact with vendors, members, and state motor vehicle agencies to resolve complex problems and seek exceptions to policy when appropriate

Work constructively in Salesforce, Hogan, TMS, and all platforms used by the department

Review vendor reports of unidentified titles, locate member and loan if possible, and provide instructions for disposition of title documents

Review vendor reports for non-receipt of title and determine next actions, including referring accounts to DCC, interest rate adjustments, and direct member follow-up

Serve as subject matter expert on vehicle titling issues, including releasing titles, owner name changes, state titling requirements, payoff/lien release, and ownership changes

Utilize knowledge of DealerTrack Title Management System (TMS) and vendor conversion processes

Provide support to internal partners such as DCC, OGC, Items Processing, and Research & Online Services

Update TMS system for cross-collateralization status to prevent collateral release

Review Sales Force cases for accuracy and compliance, input correct requests into TMS, and resolve incorrect requests

Qualification

DealerTrack Title Management System (TMS)SalesforceVehicle TitlingCollateral ManagementDMV CoordinationVendor ManagementProblem ResolutionCustomer ServiceCompliance

Required

Experience in collateral-related transactions and requests for information

Ability to interact with vendors, members, and state motor vehicle agencies to resolve complex problems

Proficiency in Salesforce, Hogan, TMS, and all platforms used by the department

Knowledge of vehicle titling issues, including releasing titles, owner name changes, state titling requirements, payoff/lien release, and ownership changes

Experience with DealerTrack Title Management System (TMS) and vendor conversion processes

Ability to provide support to internal partners such as DCC, OGC, Items Processing, and Research & Online Services

Experience in reviewing vendor reports and determining next actions for title documents

Ability to update TMS system for cross-collateralization status

Experience in reviewing Sales Force cases for accuracy and compliance