Equal-Plus · 4 hours ago
Technical Writer
Lawrenceville, GA
Contract
Onsite
Entry, Mid Level
2+ years expEqual-Plus is seeking a Technical Writer for a 12-month contract role in Lawrenceville, GA. The Technical Writer will develop written documentation about the organization’s computing systems to support their development, use, and maintenance, producing documents for both technical and non-technical personnel.
Business IntelligenceConsultingEnterprise Resource Planning (ERP)SoftwareSupply Chain Management
Responsibilities
Liaise with department heads and end users to define and identify business procedures and establish documentation needs for hardware and software
Analyze IT project requirements to determine types of documents needed
Collaborate with systems and development staff to collect and interpret technical information
Liaise with printers and graphic artists to plan layout, graphical elements, and formatting of documents. Ensure final documents are usable and of high quality
Research, evaluate, and recommend new documentation tools and methods in support of documentation improvement efforts
Develop documentation project plans and timelines
Plan, design, research, write, and edit a range of documents, including user guides and manuals, technical specifications, training materials, user policies, and proposals, for both print and online media. Edit written documentation of development and other IT staff to create unified and consistent support documents
Establish, communicate, and maintain documentation standards, and provide training where required. Maintain currency and accuracy of all documentation
Write and edit technical documents including reference manuals and product manuals
Write and edit procedural documentation such as user guides and manuals
Determine the type of publication that will best serve the project requirements
Meet with engineers, programmers, and project managers to learn about specific products or processes. Research product samples to fully understand product
Assess the audience needs for whom the technical and procedural documentation is intended; adjust tone and technical terms used to meet those needs and to ensure understanding
Plan writing processes and set timelines and deadlines
Create or work with graphic designers to create diagrams, charts, and other visual aids to assist readers in understanding a product or process
Perform other related duties as assigned
Qualification
Required
2 years equivalent work experience
Degree in the field of English, Communications, or Journalism
Preferred
4 years equivalent work experience
A background in technology is desirable
Hands-on technical writing and editing experience, with specific experience in documenting information technology software and systems
Knowledge of information gathering, planning, and organizing methods and principles
Experience with desktop publishing tools, including Microsoft Word, Excel, PowerPoint, and Publisher
Exceptional written and oral communication skills
Superior attention to detail
Exceptional interpersonal skills, with a focus on rapport-building, listening, and interviewing skills
Ability to conduct research into a wide range of computing issues as required
Ability to absorb and retain information quickly, specifically complex technical information
Ability to analyze target audience and to present ideas in user-friendly language
Good understanding of the organization's goals and objectives
Highly self-motivated and directed
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Excellent writing and grammatical skills
Excellent organizational skills and attention to detail
Ability to present complex data in clear, concise text
Ability to meet deadlines and to work independently
Ability to edit and proofread work of colleagues
Proficient with Microsoft Office Suite or related software
Company
Equal-Plus
Equal-Plus provides SAP solutions such as enterprise solutions, ERP, GRC, cloud solutions, supply chain management and consulting services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase