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Vector Consulting, Inc · 8 hours ago

User Experience Designer

United States

Contract

Remote

Entry, Mid Level

$80/hr - $80/hr

2+ years exp

Vector Consulting, Inc. is an IT Talent Acquisition Solutions firm dedicated to delivering results. They are seeking an experienced UX Designer to lead user experience research and design efforts for a government client, focusing on improving caseworker experiences and workflows in compliance processes.

ConsultingInformation Technology

Responsibilities

Conduct user research through interviews, shadowing, and observation of frontline staff

Analyze current systems and data flows

Map the end-to-end user journey

Uncover pain points and inefficiencies

Produce actionable outputs including a journey map, user stories, and research artifacts

Inform a prioritized roadmap of automation opportunities

Communicate insights to cross-functional teams

Work with project, design, and development teams, product managers, and program staff on implementing modifications to production

Develop strong, trusted relationships with stakeholders to understand their challenges and constraints

Qualification

User Experience ResearchUser Centered DesignUX Design ExperienceProduct DesignAgile DevelopmentStakeholder AlignmentCommunication Skills

Required

Experience in Health and Human Services or Benefits Delivery on Federally funded programs including SNAP, Medicaid, TANF or Unemployment Insurance

Deep technical subject matter experience in User Experience (UX) Research and User Centered Design practices

Two or more years of UX experience, with a focus on building and designing products, platforms, or services at scale

Experience building successful product design based on research

Experience across the full UX design spectrum, from ideation through execution, including information architecture, low-fidelity design, high-fidelity design, design systems, accessibility prototyping and user research

Experience building alignment with stakeholders

Experience leading design for a product, platform, or service

Experience with iterative or agile development methodologies

Experience communicating complex information or ideas in an effective manner to foster understanding and acceptance of findings and recommendations