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Odyssey Logistics · 3 days ago

Odyssey Logistics - Billing Resolution Specialist

Kennesaw, GA

Full-time

Onsite

Entry Level

1+ years exp

Odyssey Logistics is a global leader in multimodal logistics focused on delivering results that matter. The Billing Resolution Specialist will work directly with customers, internal employees, and carrier partners to resolve billing discrepancies and facilitate freight reconsignments.

ConsultingLogisticsSupply Chain Management

No H1B

Responsibilities

Act as a liaison between logistics customers, carrier partners, and internal departments (billing, operations, and sales) to address questions and ensure clear resolution paths

Manage and facilitate reconsignment requests by working with clients and carriers, validating new delivery details, and calculating accurate pricing for rerouted shipments

Analyze billing errors and discrepancies, gather necessary evidence and documentation, and apply solutions to resolve them

Validate rating logic including base rates, discounts, accessorials, and fuel surcharges

Provide detailed explanations to customers regarding discrepancies

Submit dispute to carrier partners for resolution

Ensure timely entry and accuracy of all audit records in Odyssey’s Transportation Management System (TMS)

Support margin protection by confirming buy-side vs. sell-side alignment on shipments

Maintain dispute-ready records in compliance with Odyssey’s financial controls and client requirements

Assist in internal and external audit reviews by preparing documentation and summaries of findings

Follow SOPs and work instructions to ensure consistency across audit processes

Partner with carrier partners to validate invoices and resolve discrepancies

Communicate audit findings with operations, procurement, and finance teams

Provide feedback on recurring issues, systemic errors, or contract misalignments

Support the Audit Support Supervisor with reporting and performance metrics

Assist in preparing weekly and monthly audit reports to track KPIs such as audit accuracy, recovery amounts, and resolution timelines

Contribute feedback to identify recurring issues and opportunities for process improvement

Support system testing, automation pilots, and workflow enhancements under the direction of the Audit Support Supervisor

Qualification

Freight audit experienceBilling practices knowledgeMicrosoft ExcelTMS platforms experienceAnalytical thinkingAttention to detailCommunication skillsProblem-solving skills