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Music & Arts · 1 day ago

School Services Regional Director

Dallas, TX

Full-time

Hybrid

Director/Executive

$110K/yr - $130K/yr

7+ years exp

Music & Arts is the nation’s leading partner in K–12 music education, seeking a School Services Regional Director to drive regional business performance and develop high-performing teams. This role involves optimizing territory coverage, enhancing educator experiences, and ensuring operational governance to expand student access to music education.

Music

Hiring Manager

Ashley Hartman

Responsibilities

Lead, coach, and develop District Managers to ensure consistent leadership capability across the region

Build a strong leadership bench through proactive talent identification, hiring, and succession planning

Establish and enforce leadership expectations tied to productivity cadences, culture, and operational discipline

Deliver structured coaching, performance evaluations, and development plans for DMs

Model professionalism, optimism, and accountability as the senior culture leader in the region

Own regional performance across rentals, repairs, product sales, and new school program acquisition

Drive adoption of the standardized quota model (NSP, NNR, R&E) and ensure consistent performance governance

Ensure territory-level strategies are aligned to regional opportunity and school density

Review regional sales analytics, identify performance gaps, and drive corrective actions with urgency

Ensure DMs execute weekly pipeline management, forecasting rigor, and accurate Salesforce documentation

Develop a comprehensive regional growth strategy using datasets, CRM insights, and market analytics

Optimize district and territory structures to maximize coverage, educator engagement, and revenue growth

Partner with company leaders to scale best practices, implement strategic initiatives, and advance organizational design

Provide strategic guidance to DMs on district-level engagement, high-potential school targeting, and long-range planning

Ensure DMs conduct consistent field time, ride-along, and structured coaching with EAMs

Institutionalize and oversee the full leadership cadence (Monday/Wednesday/Friday rhythm)

Monitor CRM data hygiene, SLA compliance, pipeline quality, and productivity metrics across the region

Guide effective deployment of Regional Logistics Coordinators (RLCs) to create selling bandwidth for EAMs

Maintain operational integrity across order workflows, logistics, financial controls, and corporate compliance requirements

Champion educator satisfaction through clear service standards and proactive issue resolution

Partner cross-functionally to ensure seamless customer experiences in rentals, repairs, fulfillment, and support

Identify systemic friction points and lead regionwide solutions that improve educator trust and long-term loyalty

Ensure the region consistently delivers professional, responsive, and high-ownership experience to all K-12 partners

Partner closely with Operations, Marketing, IT, Merchandising, Repair Services, and Store Leadership to ensure cross-functional alignment

Represent the region in company-level programs, pilots, technology enhancements, and strategic initiatives

Provide regional insights to senior corporate leadership to inform business planning and organizational improvements

Ensure all corporate priorities and School Services initiatives are executed consistently and on time across the region

Qualification

Multi-unit leadershipSalesforce proficiencyData-driven decision makingCoachingTalent developmentB2B sales experienceOperational rigorCross-functional influenceStrategic leadershipChange leadershipCulture transformationConflict resolution