DAWSON ยท 1 hour ago
Help Desk Technician
Andrews AFB, MD
Full-time
Onsite
Entry Level
$45K/yr - $65K/yr
1+ years expDAWSON is seeking to fill a Help Desk Technician position for the Defense Health Agency (DHA) on site at Andrews AFB. The candidate will provide corrective action and diagnose problems through phone, electronic communication and in-person support, ensuring timely resolution through an approved ticketing system.
Defense & Space
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide Tier I and II support and troubleshooting, serves as Tier III reach back
Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices
Perform physical installation and initial configuration of MTF routers and switches as well as IT Shared Services Hosting Environment equipment
Recommend systems modifications to reduce current and future user problems, and provide support in maintenance of business continuity, disaster recovery program and support LAN/WAN/PC/Server-related security program
Support DHA Global Service Center with installing, maintaining, and securing clinical workstations with the USAF Standard Desktop Configuration (SDC) and DHA Standard Desktop Image
Support Refresh of PC Hardware by deploying new computer equipment to MTF staff
Assist regional Tier III teams with instillation, troubleshooting, and problem resolution
Maintain library of current scripts, software media, and licenses
Provide support in network upgrade and expansion as needed
Assist Tier III teams in applying software updates, security patches and DISA STIGs, and with mitigating vulnerabilities
Engage in cross-team collaboration, as needed
Qualification
Required
A High School Diploma
Security + and minimum one year experience as a Help Desk Specialist
Active Secret Clearance
Strong skills in MS Word, Outlook, Excel, Project, and PowerPoint
Superior verbal and written communication skills
Ability to multi-task, compromise, and solve problems
Excellent time management and ability to meet deadlines
Benefits
Medical, dental, and vision insurance
A 401(k) program with employer match
Paid vacation and sick leave
Employer-paid basic life and AD&D insurance
An Employee Assistance Program
A flexible work environment
Critical illness coverage
Accident insurance
Identity theft coverage
Pet insurance
Company
DAWSON
DAWSON is a Native Hawaiian global business enterprise whose highly skilled and specialized staff, in-place management systems, and responsive global reach bring a depth of expertise and versatility to its Construction, Environmental, Operations and Maintenance, and Professional and Technical Services.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
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