Yotpo · 1 day ago
Upmarket Customer Success Manager
New York
Full-time
Hybrid
Mid Level
$100K/yr - $130K/yr
3+ years expYotpo is leading the next era of trust and loyalty in eCommerce. They are seeking a strategic and experienced Customer Success Manager to lead relationships with recognized eCommerce brands, driving measurable business outcomes and ensuring customer success across Yotpo’s platform.
ContentE-CommerceMarketingSocial Media Marketing
Responsibilities
Own customer relationships post-onboarding through renewal, developing success plans that align with business goals and measurable outcomes
Deliver a true consultant perspective in every interaction—creating tailored strategies based on each customer’s goals, challenges, and opportunities
Partner closely with Account Managers to drive retention, expansion, and accurate revenue forecasting
Proactively track adoption and performance metrics, managing risk through regular engagement and leading resolution strategies when challenges arise
Lead strategic QBRs and executive-level conversations that align Yotpo’s roadmap to customer objectives
Build and maintain strong, multi-threaded relationships with stakeholders across enterprise organizations, from day-to-day operators to C-suite executives
Collaborate cross-functionally across global teams with Product, Sales, Marketing, and R&D to deliver a seamless, high-impact customer experience
Independently pilots client escalations, framing issues constructively, and aligning stakeholders on resolution paths
Advocate for customer needs internally, influencing product innovation and roadmap priorities. Ability to translate complex customer needs into actionable solutions for our product and engineering teams
Develop and maintain a deep understanding of Yotpo’s products and the broader marketing landscape, staying ahead of industry trends and best practices
Qualification
Required
3-5 years of CS or Account Management experience required (ideally from a MarTech company)
A strategic advisor skilled in managing complex customer relationships and engaging C-suite leaders
Analytical and data-driven, using insights to measure performance and demonstrate business impact
Commercially savvy, with a strong understanding of renewal, retention, and expansion levers
Collaborative and effective at aligning cross-functional teams toward shared goals
An exceptional communicator and storyteller with strong presentation and executive engagement skills
Solutions-oriented, with excellent problem-solving and analytical capabilities
Highly organized and detail-oriented, with strong project management skills and the ability to coordinate multiple client initiatives simultaneously under tight timelines
Benefits
100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
100% coverage of employee dental + vision premiums.
Comprehensive life and disability insurance.
Flexible Time Off (FTO) policy, sick time, and paid holidays.
Equity in options.
Company sponsored 401K matching.
Pre-tax Commuter and Healthcare benefits.
Comprehensive paid leave for new parents and Dependent Care FSA.
Individualized career development, rewards and recognition.
Wellness and philanthropic programming and events.
Company
Yotpo
Yotpo is an e-commerce marketing platform.
501-1000 employees
H1B Sponsorship
Yotpo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (3)
2021 (4)
Funding
Current Stage
Late StageTotal Funding
$436MKey Investors
ShopifyBessemer Venture PartnersAccess Industries
2021-09-09Corporate Round· $30M
2021-03-17Series F· $230M
2020-08-04Series E· $75M
Leadership Team
Tomer Tagrin
Co-Founder & CEO
Omri Cohen
Co-founder & COO
Recent News
2025-10-31
Company data provided by crunchbase