Ethos Veterinary Health ยท 19 hours ago
Veterinary Client Service Representative
Rockville, MD
Full-time
Onsite
Entry, Mid Level
$20/hr - $25/hr
2+ years expEthos Veterinary Health is seeking a Veterinary Client Service Representative to join their team at Bush Veterinary Neurology Service in Rockville, MD. The role involves providing compassionate client communication, guiding clients through check-in procedures, and managing appointment scheduling and administrative tasks.
Health CareMedicalVeterinary
Responsibilities
Greet clients and guide them through check-in procedures
Answer incoming phone calls, voicemails and emails
Provide compassionate client communication and education
Schedule patient appointments
Record requests and communications with referring veterinary offices and pharmacies
Utilize practice management software to maintain client and patient records
Administrative duties such as filing, data entry, faxing, emailing, etc
Check-out clients, ensuring discharge information and charges are correct
End of day processes
Qualification
Required
Minimum of 2 years' experience as a Veterinary Receptionist, or 5 years as a Client Service Representative in another business setting
Professional phone, in-person and email etiquette a must
The ability to handle stressful or emergent situations in a calm and supportive manner
Excellent verbal and written communication
Proven customer service skills
Positive team player
Experience with Microsoft programs and ability to quickly learn company software systems
Experience with a multi-line phone system
High School Diploma, GED, or higher education
Preferred
Veterinary Receptionist experience a plus!
EzyVet or SmartFlow experience a plus!
Benefits
Medical, Dental, and Vision
Extensive Employee Assistance Program and Mental Health Benefits
401(k) with Company Match
Paid Time Off and Six (6) Paid Holidays Off
Annual allowance for scrubs and other BVNS apparel
Other voluntary benefit plans available including Life, STD, LTD, Aflac, Pet Insurance, Legal, etc.
Employee discounts on neuro-related services, medications, and lab work
Company
Ethos Veterinary Health
Ethos is a veterinary health company with hospitals that provide advanced veterinary medical services.
10001+ employees
H1B Sponsorship
Ethos Veterinary Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-16Acquired
Leadership Team
Patrick Welch
Executive Leadership Team Member
Recent News
Seattle TechFlash
2025-09-09
Company data provided by crunchbase