State of Florida · 1 week ago
REGULATORY SPECIALIST I - 79000185
Tallahassee, FL
Full-time
Onsite
Entry Level
1+ years expThe State of Florida is seeking a Regulatory Specialist I to join the Division of Service Operations. This role involves responding to customer inquiries regarding licensing matters and providing accurate information in a professional manner while working as a Call Center agent for the Customer Contact Center.
Government Administration
No H1B
U.S. Citizen Only
Responsibilities
Responds to customer inquiries by providing general licensing status information and requirements for DBPR regulated professions & businesses with minimal assistance and submits an escalation referral when further action is necessary for resolution
Answers incoming calls to the Customer Contact Center in a courteous and professional manner, assesses customer’s inquiry, and provides accurate information in accordance with the department’s policies and procedures as well as Florida Statutes and rules
Responds to telephonic inquiries regarding licensing matters or questions related to Real Estate, Barbers, and Cosmetology; including responding to questions regarding continuing education requirements and fees
Reviews information in the call center system, DBPR’s intranet site and/or internet site, as well as laws and rules to provide responses to customer inquiries. Updates call center systems with accurate and current information; updating records with information pertinent to each caller including their name, phone number and other relative information regarding the customer’s inquiry and the resolution offered
Answers incoming calls to the Customer Contact Center in a courteous and professional manner, assesses customer’s inquiry, and provides accurate information in accordance with the department’s policies and procedures as well as Florida Statutes and rules
Responds to telephonic inquiries regarding licensing matters or requirements, continuing education requirements, and fees
Candidates will be required to answer at least nine (9) calls per hour (CPH)
Qualification
Required
Must have one (1) year of customer service experience
Ability to communicate effectively verbally & in writing
Ability to understand and explain statutes, rules and regulations
Must be able to address and/or research inquiries regarding all DBPR licensing and regulation matters
Ability to establish and maintain effective working relationships with others
Knowledge of the techniques for handling complaints and dealing with the public
Ability to understand and apply applicable rules, policies and procedures
Candidates will be required to answer at least nine (9) calls per hour (CPH)
Preferred
Preference may be given to applicants who are bilingual, preferably in Spanish
Benefits
State of Florida retirement package: 3% employee contribution required.
Nine annual paid holidays and one personal holiday
Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
Ability to earn up to 104 hours of paid sick leave annually.
The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
The State of Florida provides a $25,000 life insurance policy to eligible employees.
Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
Tax deferred medical and childcare reimbursement accounts are available.
Tuition waiver program to attend an approved State of Florida College or University
Company
State of Florida
The State of Florida is an online telephone and email directory for state government agencies and employees in Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Herstein, MD, MHA, MBA
Chief Hospital Administrator (CEO) and Chief Medical Officer (CMO)
Jimmy Patronis
Chief Financial Officer
Recent News
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