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Texas A&M University · 10 hours ago

Systems Administrator II

Austin, TX

Full-time

Onsite

Mid Level

$6,676.83/mo - $6,676.83/mo

3+ years exp

Texas A&M University is seeking a Systems Administrator II to support the Texas Division of Emergency Management's audio-visual infrastructure. The role involves managing AV operations for meetings and events, ensuring systems are functional and secure, and providing training and support to staff.

Higher Education

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Operate and maintain the audio-visual systems infrastructure for the State Operations Center, TDEM office buildings and associated meeting rooms, and field operations centers

Manage webinars for TDEM, including but not limited to scheduling, setting up equipment, configuring services, testing, managing recordings and presentation materials, and troubleshooting end user device software and connectivity for on-site and remote participants, managing participants and sound during meetings, and compiling meeting usage reports

Administer TDEM webinar accounts and serve as a subject matter expert for contracts

Coordinate AV repairs, warranty work, and maintenance agreements

Responsible for evaluating new customer AV requirements, conducting industry research, and developing written specifications and scope-of-work for TDEM procurement services

Develop and implement short-range and long-range audio-visual technology improvement plans, while ensuring that changes can be implemented with minimal disruption to operations

Manage AV vendor support services, including but not limited to, reviewing and approving proposals, recommending alternative designs, validating drawings, and ensuring installations are in accordance with TDEM standards and following up on warranty repairs

Perform regular health checks and proactive monitoring to ensure AV systems are operating at optimal conditions

Troubleshoot AV technical issues and drive timely resolution to maintain 24/7 operations

Ensure AV systems are in conformance with TDEM IT security and networking standards

Track and assign AV related service requests via the OpsTech ticketing system and ensure all customer requests are supported in a timely manner

Train and advise end users on best practices for webinars and secure communications

Develop and maintain written procedures, playbooks, and training manuals

Requires high personal reliability with the expectation that the specialist will set-up and test AV systems well in advance of all assigned meetings and events

Face-to-face and person-to-person interactions are required

Maintain a regular course of attendance during assigned work schedule and work extended hours when needed

Ability to travel 20%

Perform related work as assigned

Qualification

AV systems managementWebinar technologyAudio-visual infrastructureCiscoAVIXA certificationMultitaskingMicrosoft OfficeAdobe Creative SuiteCustomer focusInterpersonal skills

Required

Bachelor's degree in applicable field or equivalent combination of education and experience

Three (3) years of related experience

Deep expertise and strong awareness of current trends in video conferencing, sound systems, AV switching, network systems and control hardware (Cisco, Crestron, and AMX preferred)

Ability to setup and administer audio and visual systems including hard wired, networked, and virtual systems

Strong customer focus and interpersonal skills with the ability to communicate effectively with personnel at all levels (staff to executive) with tact and diplomacy

Ability to multitask in a dynamic and fast-paced environment and complete tasks and support events on time with exceptional reliability

Ability to work within a collaborative team environment

Proficient writing and oral communication skills

Skilled in procurement processes and knowledge of government procurement rules and procedures

Ability to quickly troubleshoot and resolve or work around almost any AV or network issues that may occur during an event

Ability to work regularly and observe approved work hours in accordance with agency leave and attendance policies

Skilled in Microsoft Office and Adobe Creative suites

Complete and obtain certification in IS-100, IS-200, IS-700, IS-800 FEMA courses within twelve (12) months of employment and any other training as determined

Preferred

Experience in hands-on AV operations support and systems management

Certification in audio-visual systems such as AVIXA, Crestron, Extron, etc

Company

Texas A&M University

Glassdoor4.4

Texas A&M University has a proud history that stretches back to 1876 when The Agricultural and Mechanical College of Texas became the first public institution of higher learning in the state of Texas.

Founded in 1876

College Station, TX, US

10001+ employees

https://tamu.edu

H1B Sponsorship

Texas A&M University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2025 (322)

2024 (292)

2023 (214)

2022 (207)

2021 (109)

2020 (141)