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Bubble · 1 day ago

Technical Product Support Specialist

NYC, New York

Full-time

Onsite

New Grad, Entry Level

$79K/yr - $79K/yr

Bubble is a company dedicated to making software creation accessible to everyone through its AI visual development platform. As a Technical Product Support Specialist, you will provide app-specific support to users, helping them navigate challenges and ensuring their success with the platform.

Developer PlatformGenerative AISoftwareWeb Development

Comp. & Benefits

No H1B

Responsibilities

Become an expert in all things Bubble — our product, users, and company

Spend the majority of your time providing app-specific support via email, as if you were a member of the user’s team

For each issue that you handle, determine if it’s a question about how to build something on Bubble or a bug report about a behavior not working as intended on the platform, then resolve accordingly

For bug reports, use our debugging tools to dive into the app and determine if it’s a bug in the user’s code or our code; when it’s a bug in the users code, respond in such a way that empowers the user to self-diagnose their bug in the future; when it’s a platform bug, escalate to Engineering with a concise, clear set of reproduction steps that accelerate the time-to-resolution

Analyze and optimize our tools, documentation, and processes to improve and help scale our operations

Collaborate with other teams to improve our users’ overall experience with Bubble

Qualification

Technical troubleshootingAnalytical skillsWritten communicationNo-code toolsProblem solvingLearning aptitudeAttention to detailTeam collaboration

Required

Embodies Bubble's values

Exhibits an investigative mindset, high attention to detail, and aptitude for learning

Thrives in the face of ambiguity, demonstrating an ability to problem solve with minimal guidance in a rapidly changing environment

Has exceptional written and verbal skills; can translate complex solutions to users concisely and clearly, while collaborating with the team effectively and efficiently

Has a proven ability to learn a technical, internet-based trade, skill, or tool. For example, has built an application, whether with Bubble, other no-code tools, or traditional code

Will work one weekend (Saturday and Sunday) every 8 weeks (subject to change) - you'll receive two days off of your choosing the week before or after your weekend shift

Can commute to our NYC office regularly