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DSV - Global Transport and Logistics · 16 hours ago

Program Manager, Operations Support

Lancaster, TX

Full-time

Onsite

Mid, Senior Level

$100K/yr - $130K/yr

4+ years exp

DSV - Global Transport and Logistics is the world's 3rd largest supplier of global solutions within transport and logistics. The Program Manager, Operations Support, leads new business implementations and drives operational continuity across multiple sites, partnering with Engineering to develop process flows and oversee operational reviews.

Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing

Responsibilities

Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures

Assists Operations to meet prescribed productivity and service goals. Complies with terms outlined in client SLAs

Partners with CIP Team to drive company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and on-going cost savings measures

Assists Operations to meet all client specified KPI’s and complies with Quality system requirements

Assists Operations to manage the operations to achieve prescribed objectives. Applies sound communication and motivational techniques, create programs to supervise fairly and equitably, counsel, and (where needed) discipline team members

Collaborates with Human Resources. Assists in creating programs for hiring, training, and professional development. Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities

Delivers results by leveraging the skills of the right people at the right time

Effectively keeps senior management and client representatives informed of critical issues that affect the operations

Partners with Engineering Team to reviews current volume demands to plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs

Partners with Training Team to ensure effective training is delivered to team members by qualified individuals and ensures adherence to SOPs (DSV and client)

Ensures leadership team assesses progress of trainees to determine new hire performance and DSV cultural fit

Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction

Provides ongoing growth and development opportunities for team members

Supports adherence to Standard Operating Procedures (SOPs)

Conducts routine staff meetings to review daily/weekly work activities

Willing to work evenings and weekends as needed

Performs other duties as assigned

Support overall stabilization objectives within the operations support team

Qualification

Process engineering solutionsOperational continuity managementLean Six SigmaMicrosoft OfficeWarehouse Management SystemsAnalytical skillsProblem-solving skillsLeadership skillsCommunication skillsOrganizational skills

Required

Bachelor's degree in Industrial Engineering, Supply Chain, Operations Management, or related field (or equivalent experience)

4 - 6 years of experience in operations, logistics, or program management

Demonstrated ability to design and implement process engineering solutions, drive operational enablement, and oversee complex system testing

Analytical and problem-solving skills, with the ability to translate data into actionable strategies

Skilled at managing multiple priorities across concurrent, enterprise-level projects while ensuring delivery on time and within budget

Skilled leadership, communication, and collaboration skills, with experience guiding cross-functional teams and influencing senior stakeholders

Familiarity with Lean, Six Sigma, and Kaizen methodologies, with a history of applying continuous improvement practices to achieve measurable results

Mentoring team members to build capability and ensure continuity

Proficient in Microsoft Office (Excel, Word, and Power Point)

Demonstrated proficiency in knowledge of applicable WMS systems

English (reading, writing, verbal)

Proficiency in business communication at all levels

Strong attention to detail accuracy and accomplish job task in a timely manner

Good organizational and personnel skills

Good communication skills, written and oral

Good leadership, supervision, and planning skills

Able to work flexible schedules, including nights and weekends, as required by the operation

Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment

Must be able to lift, bend, stoop, reach, and climb. Must be able to lift up to 30 pounds. Must be able to stand for several hours per day to perform required job duties as required by the nature of the business that is supported

Must be able to travel by plane and/or automobile