Dexian · 15 hours ago
Event Receptionist
Tampa, FL
Full-time
Onsite
New Grad, Entry Level
$53K/yr - $56K/yrDexian is a company in the Financial Services sector, and they are seeking an Event Receptionist to oversee meetings and events at their conference center. The role involves providing high-touch customer service, managing client interactions, and coordinating with internal partners to ensure successful event execution.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Hiring Manager
Courtney Jones
Responsibilities
Oversee meetings and events within the designated center, collaborating with internal partners in catering, audio-visual, and facilities to meet and exceed client expectations
Provide personalized, high-touch customer service by meeting and greeting each client daily
Handle day-to-day challenges presented by clients, driving towards effective solutions while maintaining a positive client experience
Maintain a professional, flexible, and 'can-do' attitude, delivering exceptional service at all times
Participate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planning
Execute pre-conference calls/meetings and post-conference calls/meetings when applicable, ensuring all details are managed effectively
Manage space issues and escalate unresolved issues to the lead planner or manager as needed
Cover essential reception desk functions, including answering telephone calls and returning emails promptly and greeting clients
Master the usage of the EMS (Event Management System) to detail reservations, review incoming requests, and generate accurate reports
Serve as a strong communicator, managing correspondence between the planning team and reservation holders throughout the booking process, while providing an outstanding customer service experience
Prioritize new meeting room reservations from online booking tools, ensuring timely and accurate processing
Deliver high-level service to event organizers, LOBs
Qualification
Required
Oversee meetings and events within the designated center, collaborating with internal partners in catering, audio-visual, and facilities to meet and exceed client expectations
Provide personalized, high-touch customer service by meeting and greeting each client daily
Handle day-to-day challenges presented by clients, driving towards effective solutions while maintaining a positive client experience
Maintain a professional, flexible, and 'can-do' attitude, delivering exceptional service at all times
Participate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planning
Execute pre-conference calls/meetings and post-conference calls/meetings when applicable, ensuring all details are managed effectively
Manage space issues and escalate unresolved issues to the lead planner or manager as needed
Cover essential reception desk functions, including answering telephone calls and returning emails promptly and greeting clients
Master the usage of the EMS (Event Management System) to detail reservations, review incoming requests, and generate accurate reports
Serve as a strong communicator, managing correspondence between the planning team and reservation holders throughout the booking process, while providing an outstanding customer service experience
Prioritize new meeting room reservations from online booking tools, ensuring timely and accurate processing
Deliver high-level service to event organizers, LOBs
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase