Heartland · 1 week ago
Sales Engineer
Phoenix, Arizona, USA
Full-time
Hybrid
Entry, Mid Level
2+ years expGlobal Payments is a leading company in payment technology solutions, helping millions of people move money between buyers and sellers. They are seeking a Sales Engineer to drive business growth by training sellers on product features, understanding customer needs, and building relationships.
Credit CardsPaymentsTransaction Processing
No H1B
Responsibilities
Provide technical training webinars for dealer and direct sales channels
Provide sales training on how to demo cloud POS products and highlight key features
Regularly maintaining communication with Dealers through Dealer exchange forum as well as individual direct contact with Dealers to monitor level of satisfaction with the product/s
Assisting, teaching and guiding dealer and direct on cloud POS products by maintaining and monitoring Dealer forums and helpdesk
Attend, set up and work national trade shows, conferences and other marketing events to promote cloud Products to increase the company’s visibility within the industry. This includes event planning meetings and pre-staging terminals for the trade shows before they are shipped out
Escalation and assistance to upper management if level 1 or 2 support is unable to resolve the issue in a timely manner. Oversee the entire issue until it is resolved and make sure it is properly escalated internally. The ecosystem may include internal, end-user, Dealer, vendors and anyone else involved or tied to the issue
Responsible for maintaining demo database samples for presentation and sales efforts that Dealers can use for specific target markets
Moderator of the dealer product specific exchange group/s. Escalating and responding appropriately to individuals or to the group
Attend and participate in monthly Dealer Advisory Board meetings. This requires knowledge of current product issues, staying up to speed on current product roadmap and new feature releases and being able to speak to functionality on upcoming features
Regular meetings with product specific support and programming department/s to discuss latest escalations and new features as well as follow-up on outstanding issues
Loading and maintaining product knowledge and sales materials within the helpdesk
Support Beta tests of new products before commercial release including finding aplha/beta Dealers and clients to test with and report feedback to programmers, support and managers involved
Assist senior management and software developers to understand end-user and market requirements for future software development to ensure success
As needed, join meetings with vendors and industry partners to provide technical expertise and knowledge of their respective products
Participate in commercialization of new product hardware, software and features to general availability
Qualification
Required
2-5 years in POS product and technical support for deployment of POS – preferably within Product
Ability to communicate effectively and build rapport with team members and sales channels
Ability to identify and evaluate customer needs and provide solutions
Enjoy problem solving and being responsive to communications
Capacity to build relationships and effectively sell a product
Confidently deliver product presentations highlighting product features
4-year college degree or equivalent experience in POS deployments
Extremely organized with professional follow-up habits
Ability to travel up to 6x a year
Preferred
Bilingual in English and Spanish preferred
Hospitality / food service and or Retail experience is desirable
Benefits
Medical
Dental and vision care
EAP programs
Paid time off
Recognition programs
Retirement and investment options
Charitable gift matching programs
Worldwide days of service
Company
Heartland
Heartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-05-28Acquired
Leadership Team
Asif Bhagat, PharmD
ISO Partner
Becky Chapin
Client Partner
Recent News
2025-06-05
Payments Dive
2025-05-28
2024-06-01
Company data provided by crunchbase