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Radiant Dev · 21 hours ago

Technical Support Specialist

Seattle, WA

Full-time

Onsite

Entry, Mid Level

$70K/yr - $100K/yr

Radiant Dev is seeking a hands-on, detail-oriented Technical Support Specialist to serve as the primary bridge between customers, sales, and engineering teams. The role involves managing field issues, performing troubleshooting, and collaborating with engineering to provide long-term solutions for medical devices.

DevOpsMobile AppsSoftwareUX Design

Hiring Manager

Skylar Small

Responsibilities

Receive, triage, and manage product-related inquiries and issues; maintain an organized issue-tracking system; perform hands-on troubleshooting to reproduce and isolate root causes; provide timely updates and resolution summaries to stakeholders; coordinate RMA processing and device repairs to ensure satisfaction. Travel occasionally to customer sites

Support customer integration of devices into hospital electronic systems; identify recurring field issues and collaborate with engineering on resolutions; maintain a structured feedback system for product insights; document issues thoroughly and maintain accurate case notes. Draft, develop, and maintain clear troubleshooting guides, FAQs, and service manuals

Qualification

Biomedical Equipment TechnicianDevice connectivity knowledgeMechanical troubleshootingClinical environment understandingProfessional communication skills

Required

Experience as a Biomedical Equipment Technician, Clinical Engineer, Field Service Engineer, or similar technical role supporting medical devices

Knowledge of device connectivity and integration with hospital networks and electronic health record (EHR) systems

Understanding of hospital or clinical environments, ideally anesthesia, perioperative, or patient-monitoring workflows

Strong mechanical/electronic troubleshooting and problem-solving skills

Ability to clearly articulate technical issues to both engineering teams and non-technical users

Professional communication skills and confidence interacting with clinicians, engineering teams, and hospital staff

Benefits

Medical insurance

Dental reimbursement

15 days of paid time off (PTO) plus federal holidays

401(k) plan with both pre-tax and Roth options

Company

Radiant Dev

Radiant Dev is a software company that provides web apps and mobile app services.

Founded in 2009

Boulder, Colorado, USA

11-50 employees

https://www.radiant.dev

Funding

Current Stage

Early Stage

Leadership Team

Molly Gravatt

Founder

Company data provided by crunchbase