University of Houston · 2 hours ago
One Stop Program Coordinator II
Houston, TX
Full-time
Onsite
Entry Level
$18.32/hr - $20.60/hr
1+ years expThe University of Houston is seeking a One Stop Program Coordinator II to provide senior-level administrative support for their Integrated Enrollment Services department. The role involves coordinating program activities, ensuring compliance with objectives, and providing exceptional customer service to students, faculty, and staff.
E-LearningEducationUniversities
Responsibilities
Coordinates program to ensure that implementation and prescribed activities are carried out in accordance with specified objectives
Participates in planning and develops methods for program implementation and administration, coordinates program activities and processes
Reviews program records and reports of activities
Recommends modifications to methods or procedures as required
Prepares recurring and ad hoc program reports for management use
Assists in preparing reports, proposals, manuals, and other documentation as required for the program
Participates in budget planning and is responsible for controlling expenditures in accordance with budget allocations for the program
Conducts formal training or gives instruction regarding program policies and procedures
Interacts with faculty, staff and students to promote the goals and objectives of the program
Develops and maintains database on research studies, policy issues, etc
Performs other job-related duties as required
Coordinate daily front line operations for the One Stop, balancing virtual, call and in person queues, setting service priorities, and ensuring adherence to service level targets
Provide cross functional counseling that connects the dots between aid, billing, and registration to minimize student runaround and support timely degree progression
Maintains a high level of working knowledge of university information, organization, opportunities and policies. Stay abreast of federal, state and institutional rules and regulations
Responsible for referring students to appropriate home offices or other offices on campus as needed
Qualification
Required
Requires the ability and knowledge for analysis and interpretation of procedures, policies and practices attainable through specific education and/or training programs in a specialty or technical field
Advanced vocational or electronic skills or a basic knowledge of a professional field is required
An Associate's degree or certification/licensing in a technical specialty program of over 18 months and up to 3 years duration are characteristic of this field
Requires a minimum of one (1) year of directly job-related experience
Serve as the front-line University of Houston's One Stop, delivering seamless, student focused support across Financial Aid, Student Business Services (billing & payments), and the Office of the University Registrar (records & registration)
Acting as the first point of contact for prospective and current students, alumni, parents, faculty, and staff
The One Stop Counselor also interprets institutional, state, and federal regulations to provide accurate guidance and resolve complex issues at first contact—while maintaining strict confidentiality
Staff will provide exceptional customer service in-person at the Welcome Center and virtually via the Call Center and ticket resolution system
Coordinate daily front line operations for the One Stop, balancing virtual, call and in person queues, setting service priorities, and ensuring adherence to service level targets
Provide cross functional counseling that connects the dots between aid, billing, and registration to minimize student runaround and support timely degree progression
Maintains a high level of working knowledge of university information, organization, opportunities and policies
Stay abreast of federal, state and institutional rules and regulations
Responsible for referring students to appropriate home offices or other offices on campus as needed
Cover letter delineating the manner in which your work experience applies to the posting
Resume
Salary History
Transcript
Three work references. The hiring department expects you to name current or past supervisors
All positions at the University of Houston-System are security sensitive and will require a criminal history check
Preferred
Higher Education experience, Enrollment Services preferred
Experience with employee training and on-boarding, including planning, executing and assessment
Service leadership skills including mutual respect, active listening, and responsiveness
Must be a multi-tasker, organized, and able to work in a fast-paced, high-pressure environment
Strong interpersonal and problem-solving skills
Ability to clearly interpret and implement policies and procedures
Ability to interact with all levels of internal and external constituents
Company
University of Houston
The doctoral degree-granting and largest university of the University of Houston system.
5001-10000 employees
H1B Sponsorship
University of Houston has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (107)
2024 (76)
2023 (80)
2022 (42)
Funding
Current Stage
Late StageTotal Funding
$9.3MKey Investors
National Institute for Innovation in Manufacturing BiopharmaceuticalsUS Department of EnergyCancer Prevention and Research Institute of Texas
2024-04-09Grant
2023-10-05Grant· $2M
2018-09-19Grant· $4M
Leadership Team
Arthur Conklin
Professor Emeritus
Brené Brown
Huffington Endowed Chair + Research Professor
Recent News
2025-12-04
2025-10-25
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