University of Florida · 2 days ago
Clinical Service Representative I - Department of Neurosurgery-New Patient Referrals
Gainesville, FL
Full-time
Onsite
New Grad, Entry Level
$16.25/hr - $18/hrThe University of Florida is hiring a full-time Clinical Service Representative I for their Department of Neurosurgery's New Patient Referral Team. This role involves interacting with new neurosurgical patients via phone, scheduling clinic appointments, and assisting with various administrative tasks related to patient referrals.
Higher Education
Responsibilities
Answering intake/referral phone line and routing patient’s calls to the correct team member. Schedules patient appointments in scheduling system. Assists with calling patients and/or referring physicians with appointment dates and times, or to obtain additional or corrected information. Sends out new patient letters/packets, as needed. When required, responsible for taking an accurate, legible and complete phone message
Retrieves and distributes fax information sent from patients and referring physicians. Reviews in-house referrals sent through EPIC, including verifying that requests are complete, and requests further information, as required. Checks EPIC (Electronic Patient Record System) to ensure patient is new patient and not a return
Assists with generating medical record numbers for new patients. Assists other team members by calling insurance carriers or using on-line services to verify patient’s medical insurance including dates of service, co-pays, deductibles and provider participation. As needed, obtains from the PCP (primary care physician) an authorization number or contacts insurance carrier to obtain
Responsible for filing pending referrals in alpha sequence
Qualification
Required
High school diploma or equivalent
Preferred
Customer service experience
Knowledgeable of phone etiquette
Epic experience
Knowledge of medical terminology
Demonstrated organizational skills
Company
University of Florida
University of Florida is a public land-grant research university in Gainesville, Florida.
Founded in 1853
10001+ employees
H1B Sponsorship
University of Florida has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (388)
2024 (307)
2023 (278)
2022 (282)
2021 (169)
2020 (162)
Funding
Current Stage
Late StageTotal Funding
$6.83MKey Investors
Align TechnologyUS Department of EnergyNFWF
2025-06-02Grant
2024-09-17Grant· $2M
2024-09-10Grant· $0.18M
Leadership Team
Sri Kalyanaraman
Co-founder, VR for the Social Good Initiative
Chris Cowen
Senior Vice President and Chief Financial Officer
Recent News
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