Domo · 1 day ago
Technical Customer Success Manager
American Fork, Utah
Full-time
Onsite
Entry, Mid Level
2+ years expDomo is a company that specializes in AI and Data Products, and they are seeking a Technical Customer Success Manager to drive the long-term success of their enterprise customers. The role involves managing customer relationships, ensuring satisfaction, and guiding customers through technical adoption of the Domo platform.
AnalyticsBusiness IntelligenceEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Manage enterprise customer relationships and serve as the trusted advisor and primary point of contact throughout the customer lifecycle
Lead customers through technical adoption and expansion of the Domo platform by providing strategic guidance and best practices
Anticipate customer needs and align Domo's capabilities with their overall business vision and objectives
Build strong relationships with customer stakeholders at all levels, including C-suite executives, by demonstrating both business acumen and technical understanding
Collaborate with Sales, Professional Services, Support, and other internal stakeholders to ensure a seamless customer experience
Provide customers with consultative guidance on data strategy, platform optimization, and use case expansion
Leverage hands-on platform knowledge to demonstrate capabilities, educate customers on Domo's features, and articulate recommendations for use case expansion
Monitor customer health metrics and technical adoption indicators to proactively identify risks and opportunities
Act as liaison between customers and internal teams, including Product Management, Engineering, and Professional Services
Qualification
Required
2+ years of professional B2B technology sales or account management experience, preferably in SaaS environments
2+ years of experience in a technical or data-focused role (e.g., BI Analyst, Data Analyst, Solutions Engineer, Technical Account Manager, or similar positions)
Proven track record of managing enterprise accounts and consistently meeting or exceeding renewal and expansion objectives
Experience working with Fortune 500 companies and communicating effectively with C-level executives
Strong understanding of business intelligence concepts, data modeling, and ETL/ELT processes
Basic to intermediate SQL proficiency
Familiarity with cloud data platforms (e.g., Snowflake, Databricks, AWS, GCP, Redshift, BigQuery, etc.) and modern data architectures
Hands-on experience with BI or analytics platforms
Ability to understand APIs, data connectors, and system integrations at a conceptual level
Exceptional communication and presentation skills with the ability to translate complex technical concepts for both technical and non-technical audiences
Strong organizational and time management skills to successfully manage multiple enterprise accounts simultaneously
Excellent negotiation skills and ability to navigate complex organizational dynamics
Strategic thinker with a consultative approach and problem-solving orientation
Self-driven, results-oriented, and accountable for outcomes
Customer-first mentality with a passion for driving customer success through technology
Ability to thrive in a fast-paced, collaborative environment and adapt to evolving customer needs
Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or related field, or equivalent practical experience
Preferred
Experience with Domo is preferred
Company
Domo
Domo designs and delivers an executive management platform as a service to help executives manage business.
501-1000 employees
H1B Sponsorship
Domo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (4)
2022 (1)
2021 (3)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$714.69MKey Investors
BlackRockTPG GrowthIVP
2018-06-28IPO
2017-04-27Series D· $100M
2017-02-28Secondary Market
Leadership Team
Joshua James
CEO/Founder
Adam Landefeld
Field CTO
Recent News
2025-12-19
Morningstar.com
2025-12-19
MarketScreener
2025-12-10
Company data provided by crunchbase