Apply on Employer Site

Zurich Cover-More · 10 hours ago

Claims Onboarding Specialist (12 Month FTC)

Uxbridge, MA

Full-time

Hybrid

Mid Level

Zurich Cover-More is a leading travel insurance and assistance provider, committed to delivering exceptional care and support to travelers. The Claims Onboarding Specialist will ensure smooth onboarding of new partners within claims partnerships, providing technical input and managing operations to meet customer expectations.

Insurance

Responsibilities

You’ll play a key role in ensuring new partners are onboarded smoothly and efficiently within our Claims partnerships, delivering excellent customer outcomes throughout the process

You’ll work with our project team to own the actions to successfully onboard the claims and complaints elements of new partnerships. You’ll take ownership to ensure that claims and complaints operations are delivered smoothly and in line with expectations, delivering excellent customer outcomes

You’ll provide technical claims and complaints input into policy wordings, TPA contracts and operational processes both internally and with our partners

You’ll make decisions to ensure the successful delivery of new partners into the business within demanding timelines

You’ll create, maintain and deliver action plans to successfully achieve all requirements to support the onboarding of new partners into the business

You’ll review policy wordings and update them with partner-specific details

You’ll review TPA agreements to ensure that these are compliant with Cover-More policies

You’ll work with our partner insurers to deliver in line with their requirements and set up processes and procedures to deliver strong governance in line with Cover-More and Zurich requirements

Qualification

Claims managementTPA service relationshipsContinuous improvementVendor managementCustomer-centric operationsRelationship building

Required

Strong experience managing claims and/or complaints for personal lines or commercial customers

Prior experience of travel and assistance claims is an advantage

Experience working with TPA service relationships, including managing performance issues and remediation actions

Mindset of continuous improvement and a track record of delivering implementation, uplift and transformation programs

Sourcing, vendor and relationship management skills, including experience managing and overseeing critical third parties and monitoring and reporting performance against quality and service delivery metrics

Experience working within customer-centric environments, aligning operations to customer values and developing a culture of continuous improvement focused on enhancing the end-to-end customer experience

Ability to build trusted 'peer-to-peer' relationships with operational counterparts in partner organisations, ensuring that respective roles and responsibilities are understood and reflected consistently in day-to-day operations

Available for a 12-month contract period