Santa Clara University · 12 hours ago
Director of Infrastructure Technologies
Santa Clara, CA
Full-time
Onsite
Director/Executive
$160K/yr - $208K/yr
12+ years expSanta Clara University is seeking a Director of Infrastructure Technologies to provide leadership for the units delivering infrastructure technology support. The role involves defining and delivering enterprise-class technology infrastructure solutions to support the University’s administrative and academic needs, while managing staff and coordinating with various stakeholders to improve technology services.
EducationHigher EducationUniversities
Responsibilities
Hire and manage performance and productivity of Infrastructure Technologies personnel
Conduct annual performance reviews of staff
Cultivate organizational values and hold employees accountable for fostering these values for a healthy, professional, and productive work environment
Provide individualized consultation, guidance, and development to team members
Initiate and develop technologies and systems to support short-term and long-term strategic goals
Create an environment of technology innovation
Work with the campus community, other campus technology support personnel, strategic IT vendors, other IS Departments, and off-campus service providers to coordinate the design and delivery of infrastructure technologies to the campus community in an architecturally sound manner
Play an active role as a technical expert during the planning and implementation phases of new technologies and participate in architecture brainstorming and design discussions with technical team members
Provide technical guidance on complex infrastructure architecture challenges to IS team members and other solution partners
Participate in IS management team decision-making processes to meet campus obligations
Promote and ensure a customer-service focus among staff members
Build consensus and enhance positive relationships based on trust, predictability, and communication
Collaborate with the CIO and other IS Directors and staff on campus-wide technology initiatives
Determine Infrastructure Technologies priorities and allocate resources accordingly
Refine the organization and develop staff through job development and training, skills forecasting and development, direct report coaching and development, and staff engagement
Collaborate with the CIO and other IS Directors and staff on campus-wide technology initiatives
Participate in technology planning processes
Lead and supervise the operations of SCU’s networking and computing infrastructure in accordance with established best practices
Ensure that architecture principles and standards are consistently applied across the data center, computer, storage, and network services
Create and document enterprise-wide standards and practices regarding data center, computer storage, and network services
Ensure services are monitored and supported with on-call availability
Manage operating and capital budgets
Assist in the design, planning, and implementation of infrastructure systems optimization and process improvement projects
Test and assess existing infrastructure against industry standard internal and external benchmarks to ensure optimal performance and service delivery
Participate in IT and information-security audits and supervise corrective actions
Lead and participate in the change management process to ensure all changes to relevant services are documented, tested, deployed, and prepared for back-out strategies if necessary
Serve as a good steward of SCU resources: evaluate and pursue cost-containment and cost-reduction strategies
Act as the Service Manager for Google Workspace, Alumni Email, and Retiree Email services
Add technical input during the planning phase of projects in the form of technical architecture standards, designs, and recommendations
Regularly communicate with Infrastructure Technologies staff regarding IS and University issues, initiatives, and activities
Update the campus community as needed regarding Infrastructure Technologies activities
Keep the CIO informed of current and potential issues, activities, service outages or impairments, and any other risks that might negatively impact IT service delivery to the University community
Consult and advise the CIO on information technology trends, opportunities, strategy, solutions, resources, and compliance
Foster partnerships with key stakeholders across the University
Build a strong network of peers at comparable institutions
Actively participate in University activities and initiatives
Work with the Planning, Projects, and Facilities Offices to meet the infrastructure needs for new or renovated campus buildings
Manage the Infrastructure Technologies functional units:
Design, implement, and validate network components of campus technology efforts
Support ISP connections, perimeter firewall, core routers, and VPN services
Manage networking services including DNS, DHCP, distribution- and access-layer switching environment, firewalls, wireless access points and controllers, and connections to off-campus and campus-adjacent buildings in Santa Clara and Berkeley
Maintain physical copper and fiber infrastructure
Provide Data Center networking support
Administer infrastructure applications including Identity and Account Management, Single Sign On and Two-Factor Authentication, Google Workspace, and Microsoft 365
Support telephone system and endpoints
Monitor and maintain SCU’s on-premises Data Centers
Architect, deploy, and maintain SCU’s core compute, storage, and backup infrastructure
Administer mission-critical virtual and physical machines
Manage and monitor storage arrays that support virtual infrastructure, physical compute, and file shares
Back up and protect SCU data
Monitor SCU technology, and alert administrators and application owners when services are offline or impaired
Manage secure file transfers between SCU systems and third-party vendors
Lead the cross-functional Cloud Team to encourage cloud enablement for student projects, researchers, and other IT staff
Perform advanced troubleshooting for systems and services
Provide support for the School of Engineering, the College of Arts and Sciences, and interdisciplinary initiatives
Provide computer-application support to CAS faculty, staff, and students; manages CAS labs and related resources, including software and licenses
Manage the ECC computer labs and related infrastructure, including software and licenses; manages the SoE IT environment; provides hardware and software support to SoE researchers
Other duties as assigned
Qualification
Required
Bachelor's Degree from an accredited institution of higher education required
Minimum of twelve years of experience, with a focus on providing excellent customer service to support technology in support of an organization's mission, preferably in Higher Education
Knowledge of information technology and campus technology issues and trends in higher education
Appreciation for the University's mission, vision, values, priorities, procedures, and policies
Understanding of the full spectrum of information technologies
Understanding of, and preferably experience working in, cloud-based computing environments
Thorough understanding of enterprise infrastructure design and support
Ability to listen and understand customer needs
Self-motivated and shows initiative
Proven track record in project planning and project management
Must possess impeccable integrity and be able to maintain confidentiality of sensitive information
Deep technical skills in one or more of the technical domains that they supervise
Experience managing infrastructure systems delivery in a large, complex IT environment, preferably in Higher Education
Experience planning and leading short- and long-range infrastructure projects
Experience developing and maintaining annual operational and capital budgets
Experience providing leadership and supervision of technical staff
Familiarity with server virtualization, preferably VMware
Familiarity with high availability and disaster-recovery architectures
Familiarity with Microsoft Active Directory
Familiarity with managing enterprise storage
Experience leading the development, implementation, and improvement of operational standards, with an emphasis on the security, performance, reliability, and availability of the University's information assets
Experience with assessment, selection, and implementation of new technologies
Familiarity with email administration, and with managing collaboration suites like Google Workspace or Microsoft 365
Familiarity with principles of identity and account management
Familiarity with enterprise networking (wired and wireless)
Experience negotiating contracts with vendors
Ability to plan, implement, and evaluate customer service initiatives and to serve as a leader in providing excellent customer service
Ability to work effectively in a collaborative environment
Ability to manage a diverse workforce
Ability to exercise independent judgment, and to engage in critical thinking and problem solving
Ability to work effectively under pressure in a busy (often chaotic) and demanding information services environment, while maintaining a sense of humor
Ability to explain technical issues and policies to non-technical people
Ability to foster and maintain good working relationships with faculty, administrators, students, senior management, and other leaders
Ability to handle sensitive matters with diplomacy and the ability to mediate between competing parties
Ability to speak truth to power
Ability to plan and execute technology infrastructure initiatives strategically, tactically, and expansively
Preferred
Advanced degree preferred
Company
Santa Clara University
Jesuit University in Silicon Valley
1001-5000 employees
H1B Sponsorship
Santa Clara University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$100MKey Investors
National Institute for Innovation in Manufacturing BiopharmaceuticalsKnight Foundation
2024-04-09Grant
2022-04-07Grant
2017-01-22Grant· $100M
Leadership Team
T
Tim Harris
Dean’s Executive Professor, Coord Contemporary Business
Recent News
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