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USAJOBS · 19 hours ago

HEALTH TECHNICIAN (TELEHEALTH CLINICAL)

Saint Cloud, Minnesota, USA

Full-time

Onsite

Entry, Mid Level

$44K/yr - $64K/yr

1+ years exp

The Veterans Health Administration (VHA) supports the provision of patient care using telehealth technologies which increase a Veteran's access to care and support a Veteran's self-management. The Health Technician (Telehealth Clinical) role involves preparing the clinical environment for telehealth encounters, managing clinical data, and ensuring patient care is delivered safely while facilitating communication between Veterans and their healthcare teams.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment

Serving as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter

Serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines

Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures

Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines

Receiving and scheduling requests for simple and complex intra-facility, and inter- facility telehealth appointments using an electronic resource-based scheduling system

Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care

Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations

Providing patient education via approved materials

Maintaining regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues

Ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans

Qualification

Telehealth technologiesClinical data managementPatient educationScheduling appointmentsComputer systems knowledgeCommunication skillsTeamworkOrganizational skills

Required

You must be a U.S. Citizen to apply for this job

All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA

Selective Service Registration is required for males born after 12/31/1959

Must be proficient in written and spoken English

Subject to background/security investigation

Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Complete all application requirements detailed in the 'Required Documents' section of this announcement

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy

Experience and Education

Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician

OR Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation

OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable

Physical Requirements. See VA Directive and Handbook 5019

English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English

Preferred

Previous scheduling and Telehealth experience

Benefits

37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)