Banfield Pet Hospital · 1 day ago
Client Service Coordinator - Stone Ridge
San Antonio, TX
Part-time
Onsite
Entry Level
1+ years expBanfield Pet Hospital is seeking a Client Care Associate to provide general assistance to clients regarding Optimum Wellness Plans, services, billing, and web support. The role involves resolving client issues, managing high volumes of requests, and contributing to team efforts.
Health CareHospitalMedical
Responsibilities
Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution
Recommend potential products or services by recognizing and analyzing client needs
Contribute to team effort by accomplishing related results (personal metrics)
Manage high volume of incoming client requests via telephone, email, and web chat
Other job duties as assigned
Qualification
Required
High School diploma/GED is required
Minimum of one year of relevant customer service and/or call center experience is required
Excellent communication skills
Ability to multi-task, prioritize, and manage time effectively
Strong client contact handling skills and active listening
Ability to work at a computer for long periods of time
Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job
Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently
Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables
Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds
Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment
Preferred
Associate's degree preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities
Company
Banfield Pet Hospital
Banfield Pet Hospital is a veterinary care agency that specializes in providing proactive and preventive approach to pet health treatments.
10001+ employees
H1B Sponsorship
Banfield Pet Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (16)
2023 (13)
2022 (20)
2021 (9)
2020 (20)
Funding
Current Stage
Late StageTotal Funding
unknown2024-04-11Acquired
Leadership Team
Ludek Janousek
CFO
Jeff Ellison
Chief Operating Officer
Recent News
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