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PRA Group (Nasdaq: PRAA) · 18 hours ago

Digital Operations Agent

Norfolk, VA

Full-time

Onsite

Mid Level

3+ years exp

PRA Group is a diverse and growing company that has a tangible impact on the global economy. The Digital Operations Agent provides assistance to customers via chat and email, mediating issues and helping secure payments through the company's online payment portal.

BankingConsultingConsumer LendingFinanceFinancial ServicesGovernmentInformation TechnologyLegal

No H1B

Responsibilities

Comply with all aspects of the Fair Debt Collection Practices Act (FDCPA), company policies and procedures

Confer with customer through the PRA website in attempt to determine reason for overdue payment, review terms of sales, service, or credit contract with customer; take appropriate action if customer disputes the account(s)

Request appropriate form letters to customers to notify of transfer of account to our company, encourage payment of delinquent accounts or confirm agreements to settle accounts

Record information about financial status of customer and status of collection efforts using automated collections software

Obtain and review appropriate correspondence and documents, both paper and electronic that pertain to the account

Works with customers directly when necessary to investigate and resolve questions, issues or complaints. Works with customers directly when necessary to investigate and resolve questions, issues associated with logging into PRAPay.com

Establish payment schedule and grant extensions of payment deadline; determine interest to be charged on overdue amount. If delegated settlement authority, settle account within limits authorized; otherwise, obtain necessary information and confer with supervisor

Qualification

Customer service experienceFair Debt Collection Practices ActProblem solving skillsCommunication skillsOrganizational skillsMultitaskSelf-motivated

Required

A minimum of 3 - 5 years customer service experience

Familiarity with Fair Debt Collection Practices Act and Fair Credit Reporting Act

Strong customer focus with excellent problem solving skills

Excellent writing and oral communication skills

Excellent organizational skills

Ability to handle multiple tasks efficiently

Works independently with little supervision

Highly motivated to learn new tasks and to take initiative in developing solutions

Preferred

Bachelor's Degree preferred or the equivalent amount of related experience required

Company

PRA Group (Nasdaq: PRAA)

Glassdoor3.4

As a global leader in acquiring and collecting nonperforming loans, PRA Group returns capital to banks and other creditors to help expand financial services for consumers.

Founded in 1996

Norfolk, Virginia, USA

1001-5000 employees