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Sage · 1 week ago

Senior Cloud Operations Engineer

Atlanta, GA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Sage is a company that focuses on providing online product portfolios for businesses. The Senior Cloud Operations Engineer will bridge the technical gaps between development and operations, ensuring products and services remain available, secure, and performant while leading incident resolution and driving improvements in service delivery.

Business Information SystemsEnterprise SoftwareHuman ResourcesInformation TechnologySoftware

H1B Sponsor Likely

Responsibilities

Take personal accountability for their products so that they remain available, secure and performant

Use technology and knowledge to design and implement solutions and services to simplify customer experience, mitigate risk, improve usability and to impact Sage’s goals

Full understanding of operational risk and accountability for delivering an excellent service to our customers

Managing stakeholder expectations, ensuring accountability for all team members, making, and influencing decisions

Drive best practices in CI/CD and product delivery pipeline

Excellent communicator – able to articulate complex technical issues in simple terms when communicating with non-technical audience or Sage business stakeholders

Operating Systems: Windows, Linux &/or MacOS

Strong analytical, debugging, and problem-solving skills

Scripting knowledge for task automation (PowerShell, Bash, Ruby, Python)

Experience dealing with multiple teams in different functions/segments, multitasking & prioritization skills

Proficiency in English language, verbal and written with ability to build relationships and influence

Exposure to DevOps/SRE activities like – software/system engineering and toil reduction

The promotion of a DevOps/SRE culture and adoption of CI/CD principles throughout the organization

Participate and run global initiatives

Create, maintain, administer, and enhance cloud environments, ensuring they are secure and scalable, to satisfy operational requirements

Ensure that any key non-functional requirements around availability, security and performance are met before any product is made available to customers

Defining key metrics/logging and implement tooling that will provide all key stakeholders with information that will help identify improvements to the service on behalf of the customer

Closely co-ordinate with product delivery teams to ensure that designs, standards, and quality can be implemented improving the customer experience

Take the lead during high pressure incident scenarios, balancing technical resolution and senior stakeholder communications

Communicate with key stakeholders on planned changes, incidents, and service improvement plans, influencing decisions on Product roadmaps

Improve the out of hours customer experience by participating in our 24x7 on-call Rota

Qualification

Cloud ExperienceCI/CD ImplementationContainerization TechnologiesScripting KnowledgeDevOps/SRE ExposureOperating SystemsAutomation ToolingAnalytical SkillsMultitasking SkillsEnglish ProficiencyProblem-Solving SkillsCommunication Skills

Required

Min 3 years of Cloud Experience (AWS, Azure, Google Cloud etc.)

Excellent communicator – able to articulate complex technical issues in simple terms when communicating with non-technical audience or Sage business stakeholders

Operating Systems: Windows, Linux &/or MacOS

Proven analytical, debugging, and problem-solving skills

Scripting knowledge for task automation (PowerShell, Bash, Ruby, Python)

Experience dealing with multiple teams in different functions/segments, multitasking & prioritization skills

Proficiency in English language, verbal and written with ability to build relationships and influence

Exposure to DevOps/SRE activities like – software/system engineering and toil reduction

Experience with AWS

Containerization technologies, Kubernetes in particular

Automation tooling such as Terraform and Ansible

Preferred

5-10 years working in a Sysadmin, DevOps, SRE, IT Operations, Developer, or QA/Application Engineer or Similar Role, in a customer facing, complex technical environment

Benefits

Competitive salaries

Comprehensive health, dental, and vision coverage

401(k) retirement match (100% matching up to 4%)

32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

18 weeks paid parental leave for birth, adoption, or surrogacy (offered 1 year after start date)

5 days paid yearly to volunteer (through Sage Foundation)

$5,250 tuition reimbursement per calendar year (starting 6 months after hire date)

Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

Ongoing career development with a library of on-demand options and training offerings

Company

Sage

Glassdoor4.0

At Sage, we knock down barriers with information, insights, and tools to help your business flow.

Founded in 1981

Newcastle Upon Tyne, Newcastle upon Tyne, GBR

10001+ employees

http://www.sage.com

H1B Sponsorship

Sage has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (8)

2024 (9)

2023 (3)

2022 (13)

2021 (6)

2020 (5)