Second Nature · 1 day ago
Technical Implementation Manager
United States
Full-time
Remote
Entry, Mid Level
$70K/yr - $80K/yr
2+ years expSecond Nature is a company focused on enhancing the resident experience in property management through their innovative platform. The Technical Implementation Manager will be responsible for designing and executing client implementations, acting as a liaison between various teams, and ensuring that solutions align with client goals and internal architecture.
B2BB2CCommercialDelivery ServiceE-CommerceHome ServicesProperty ManagementReal EstateSubscription Service
Responsibilities
Lead discovery sessions and stakeholder interviews to surface business requirements, integration needs, pain points, and success criteria
Deliver product demos tailored to client use cases. Translate technical features into business value for non-technical stakeholders
Design technically feasible, scalable solutions built on our product capabilities and integrations. Architect system setups, data flows, custom mapping, and API integrations
Act as the technical point of contact across the Sales → Implementation → CS handoff
Validate feasibility, scope integration, identify gaps early, and guide technical expectations
Produce clear, detailed technical proposals, system design docs, integration blueprints, and handoff documentation to support both client and internal teams
Perform system validation, verification, and QA before go-live
Train internal (IMs, CS, Support) and client teams on system usage, integration flows, and configuration capabilities
Build training materials, playbooks, and best practices
Partner with Sales, Product, Engineering, Customer Success, and Support to align on deliverables and technical constraints. Serve as escalation lead for technical issues during implementation
After go-live, monitor system performance, identify technical issues or optimization opportunities, and lead remediation or iteration efforts
Qualification
Required
Lead discovery sessions and stakeholder interviews to surface business requirements, integration needs, pain points, and success criteria
Deliver product demos tailored to client use cases. Translate technical features into business value for non-technical stakeholders
Design technically feasible, scalable solutions built on our product capabilities and integrations. Architect system setups, data flows, custom mapping, and API integrations
Act as the technical point of contact across the Sales → Implementation → CS handoff
Validate feasibility, scope integration, identify gaps early, and guide technical expectations
Produce clear, detailed technical proposals, system design docs, integration blueprints, and handoff documentation to support both client and internal teams
Perform system validation, verification, and QA before go-live
Train internal (IMs, CS, Support) and client teams on system usage, integration flows, and configuration capabilities
Build training materials, playbooks, and best practices
Partner with Sales, Product, Engineering, Customer Success, and Support to align on deliverables and technical constraints. Serve as escalation lead for technical issues during implementation
After go-live, monitor system performance, identify technical issues or optimization opportunities, and lead remediation or iteration efforts
Preferred
2+ years of experience in a technical or solutions consulting role (e.g., Solutions Engineer, Integration Specialist, Technical Implementation)
Strong hands-on experience with system configurations, APIs, data mapping, integration flows, and backend logic
Adept at discovery and translating business requirements into technical design
Comfortable presenting and explaining technical concepts to both technical and non-technical audiences
Experience in creating proposals, technical documentation, training materials, and design blueprints
Capability to balance multiple clients/projects, prioritize technical tasks, and meet deadlines
Excellent communication and stakeholder management skills
Proactive problem solver who thrives in ambiguity and evolving environments
Collaborator at heart - willing to partner across Product, Engineering, Sales, Customer Success, Support and Operations
Passionate about customer success, and committed to delivering solutions that scale
Benefits
Medical, Dental, Vision, Life Insurance, & 401K Plan
Open PTO and sick days
A supportive team to help you grow your career and unlock your full potential
Company
Second Nature
Second Nature is a consumer goods company that specializes in providing air filters.
201-500 employees
H1B Sponsorship
Second Nature has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
Funding
Current Stage
Growth StageTotal Funding
$35.92MKey Investors
One Better VenturesArsenal Growth EquityFidelis Capital
2020-03-25Series C· $16.4M
2019-07-01Series Unknown
2018-10-29Series B· $6.9M
Leadership Team
Thaddeus Tarkington
Co-Founder, CEO
Recent News
2025-11-03
2025-10-21
Company data provided by crunchbase