Lifetime Benefit Solutions, Inc. · 20 hours ago
Research Insights Consultant I/II
Jamestown, NY
Full-time
Hybrid
Entry, Mid, Senior Level
$62K/yr - $96K/yr
1+ years expLifetime Benefit Solutions, Inc. is seeking a Research Insights Consultant to conduct primary market research and provide consulting services to improve the performance of the Health Plan and its affiliates. The role involves managing research projects, analyzing data, and delivering actionable insights to executive management.
Information TechnologyInsurance
Responsibilities
Conducts primary and/or secondary market research for the Corporation, including developing simple surveys, data analysis, and reporting
In collaboration with team members, develops recommendations to improve operational efficiencies and the customer experience
Prepares, develops, analyzes, and delivers reports in an accurate and timely manner that ‘tell the story’ including but not limited to stakeholder satisfaction and loyalty to find potential opportunities to improve the customer experience
Provides input into developing action plans, additional research needs, and other support needed to continually improve upon the customer experience
Manages, organizes, and prioritizes tasks for multiple projects with competing deadlines to successful completion
Adheres to timelines as set forth by project leads; prepares status reports as needed through project completion
Builds collaborative relationships across functional teams and other analytic teams in the organization
Keeps abreast of developments germane to the Corporation by perusing publications, attending workshops/seminars and, as necessary, independent study
Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs
Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures
Regular and reliable attendance is expected and required
Performs other functions as assigned by management
Independently manages market research projects including setting and adhering to timelines and completing the full scope of the engagement
Serves as a cross-functional corporate consultant using a data driven approach (tying operational metrics and stakeholder feedback) to provide recommendations to improve operational efficiencies and improve the customer experience
Independently seeks to understand the business/programs and partners at the Health Plan to better understand the business requirements (the ‘why) of the request and applies both knowledge of the business and analytic skills to proactively fulfill request
Proactively prepares status reports and engages clients throughout a project
Devises strategy for producing deliverables, selecting and utilizing the most appropriate analytic tool(s), as well as begin to build process efficiencies
Consults with senior management to identify additional research needs (e.g., deeper dives) to further understand and continually improve upon the customer experience
Provides the organization with a complete and accurate assessment of stakeholder satisfaction and loyalty levels, how those compare with industry trends, and recommends actions to improve stakeholder experiences
Participates and represents as a subject matter expert in cross-functional team meetings or with business partner leads or other departments as needed
Serves as a member of corporate task forces and committees
Communicates decisions made to other members of the department and affected areas
Assists in training and mentoring fellow consultants as directed by management
Represents Managers and Directors of supported areas pertaining to related projects, including decision-making responsibilities, attendance at Corporate and regional committees, meetings, and workgroups
Participates on departmental and Health Plan project teams to recommend and/or develop comprehensive data strategies for optimal data storytelling and connectivity with other data
Proactively identifies and performs deeper dives in analyses to further inform the business units on how satisfaction and loyalty connect with internal operational metrics and industry trends
Contributes, in partnership with Data Science, to development of predictive models (or other types of models) and quantifies the value and impact of metrics as needed
Devises methods and procedures to meet unusual conditions and makes original contributions to the solution of very difficult problems
Recommends advanced analytic models and/or research to leadership to maximize return on investment with vendors or statistical software packages
Coaches and counsels members of cross-functional teams to accomplish projects, meet established schedules, or resolves technical/operational issues
Seeks out opportunities to train and mentor team members and fosters positive attitudes among staff within the framework of the department
Qualification
Required
Bachelor's degree in market research, business, mathematics, or related field with a minimum of one year of related research experience
Must be willing to take additional training in the areas of customer experience, market research, or other related content as needed
Basic experience in survey design, data analysis, and report writing
Basic statistical experience with analytical software packages (e.g., SPSS, SAS) for the purposes of data management and analysis
Strong analytical skills with some understanding of concepts such as regression and factor analyses
Demonstrated ability to take complex data sets and simplify for all audiences to understand through both visual interpretation and highlighting data points of significant impact
Ability to write and speak fluently on all aspects of work and communicate effectively with users/customers, and middle management
Three or more years of related research experience or Masters' degree with two or more years related research experience
Demonstrated proficiency in survey design, data analysis, report writing, and presenting
Demonstrated proficiency in working with statistical software packages (SAS, SPSS), spreadsheets and crosstabs for the purposes of both data management and analysis
Exceptional analytical skills with a working knowledge of advanced statistical analyses including regression and factor analyses
Highly effective communicator. Demonstrated skills in conflict resolution
Demonstrated experience with Quality principles and tools. Demonstrated business problem solving skills
Demonstrated competence in project leadership tasks
Communicates effectively with users/customers, colleagues 2-3 levels up/down and across a range of disciplines, and all levels of management
Seven or more years of related research experience, or Masters' degree with 5 or more years of primary research and consulting experience
Demonstrated knowledge and experience of health insurance industry
Demonstrated experience negotiating and liaising between functional partners, vendors, users, and suppliers
Expertise in advanced statistical analyses and/or data science techniques including regression, factor analyses, and predictive models
Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer
Ability to travel across the Health Plan service region for meetings and/or trainings as needed
Preferred
Master's degree preferred
Benefits
Participation in group health and/or dental insurance
Retirement plan
Wellness program
Paid time away from work
Paid holidays
Company
Lifetime Benefit Solutions, Inc.
Lifetime Benefit Solutions is an insurance company offering lifetime benefit solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Ehrlinger, MBA, CMA
Strategic Partnerships Manager
Recent News
Rochester Business Journal
2022-10-25
2022-01-04
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