Buffalo Lodging Associates, LLC · 1 week ago
Homewood Suites by Hilton/Cleveland-Beachwood Guest Service Representative Full time
Beachwood, OH
Full-time
Onsite
New Grad, Entry LevelBuffalo Lodging Associates is a hotel management company known for its commitment to true hospitality. They are seeking a Guest Services Representative to provide superior service at the Front Desk, ensuring a welcoming experience for all guests while handling check-ins, reservations, and guest inquiries.
Hospitality
Responsibilities
Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information
Handles cash, credit card information and goods at the property
Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner
Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest
Must dress in professional attire
Hilton experience a plus
Typical Schedule : Flexible to work Morning 7am-3p, Mid or Afternoon 3pm to 11pm - weekend & holiday availability as well
Qualification
Required
Customer Service experience, in a hotel setting preferred
Must have valid drivers license, and acceptable driving history subject to company approval
Preferred
Hilton hotel experience highly desirable
High School diploma or equivalent is preferred
Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred
Benefits
Paid Weekly (Every Friday!)
Medical, Dental & Vision Insurance
Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
Paid Vacation and Sick Time
Paid Holidays
Tuition Reimbursement
Flexible Spending Account
Company Paid Life Insurance
Company Paid Short-Term Disability Insurance
Long-Term Disability Insurance
Employee Assistance Program
Hotel Discounts – for You, Your Friends and Family
Wellness Programs
Monthly Employee Appreciation Activities & Events
Learning and Development Opportunities
Employee Referral Program
Company
Buffalo Lodging Associates, LLC
Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
Founded in 2000
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase