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Shields Health Solutions · 15 hours ago

Pharmacy Operations Supervisor

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Shields Health Solutions is a fast-growing company in specialty pharmacy management services, seeking a Pharmacy Operations Supervisor. This role is responsible for leading a team of Patient Engagement Specialists, ensuring service level metrics are met, and fostering a high-quality care environment for patients.

BiopharmaHealth CareMedicalPharmaceutical

Growth Opportunities

Responsibilities

Directly lead and manage a team of Patient Engagement Specialists to ensure timely and accurate prior authorization and financial assistance support to assist patients in obtaining medication

Proactively manage support in assigned hospitals and/or clinics to ensure patients receive medications on time

Lead and manage a Patient Engagement team to ensure all service level goals are met and patients receive the highest quality care

Manage all aspects of ADP, Paid Time Off (PTO), and Time Reports for team members

Complete audits of team in supported systems required to ensure efficient workflow

Manage responsiveness to new requests in supported systems

Provide front-line supervision and ongoing coaching and performance management to the Patient Engagement team

Monitor and acting on all forms of communication between the Patient Engagement team and other clinical teams as needed

Work with on-site management at hospital partners for any collaboration calls, such as quarterly calls, kick off calls, as needed calls

Patient Engagement team meetings: create agendas, run meetings, follow-up

Hospital Management meeting: calls from on-site managers to review status, identify areas for improvement, and areas of success

Record keeping/notes of all collaboration calls and team meetings

Provide guidance/assistance/troubleshooting in daily tasks for Patient Engagement team members as requested by team

Review and address any concerns with Patient Engagement team, and hospital partners as needed

Establish efficient workflows between the Patient Engagement team and liaison team via collaboration with clinical integration team and on-site managers

Provide insight to various teams across company for growth and development opportunities as needed

Work with various teams for special projects

Report on hiring needs based on implementation roll outs

Assist in interviewing, and onboarding new team members

Coordinate access requests for new hires

Coordinate training with Clinical Training Team

Absorb overflow work in times of short staffing or excess workload

Investigate research needed for data analytics team, contracting team as needed

Manage on site pharmacy relations and workflows through some/all of the following: reversal of claims, delivery slips, coordination of care, phone calls

Use discretion and maintain confidentiality of highly sensitive and private data

Ability to lead, manage, and motivate team members that are in both remote working environments and/or at on-site Shields hub locations

Qualification

CPhT certificationPharmacy technician experienceLeadership experienceOperational managementPharmacy dispensing systemsProject managementEmployee trainingMicrosoft Office proficiencyCommunication skillsInterpersonal skillsAttention to detailOrganizational skills

Required

Registered pharmacy technician with the State of employment

Nationally certified as a CPhT

3+ years of pharmacy technician experience

High School diploma / GED required

Strong communication presence with ability to influence without formal authority

Ability to make decisions and negotiate with more senior leaders resulting in a mutual and positive outcome

Excellent leadership and interpersonal skills

Ability to effectively train and inspire Patient Engagement team leaders to be more independent

Strong operational management skills and able to evaluate trends and identify opportunities for program improvement

Ability to manage projects and see them through effective completion

Manage and prioritize workload while meeting deliverables and expectations

Ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement

Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals

Ability to use discretion and maintain confidentiality of highly sensitive and private health information

Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word

Strong phone skills

Knowledge and skills using Pharmacy dispensing or EMR systems (knowledge of the Willow, Qs1, and RX30 software system a plus) and able to identify relevant information with a focus on quality is also desirable

Proficient in excel using basic formulas, data manipulation, graph creation, and other moderately advanced excel skills

Possess strong organizational skills

Willingness to travel up to 20% if needed to meet job requirements

Preferred

3-5+ years' experience preferred in Specialty Pharmacy

Bachelor's degree is preferred or actively working toward degree

Training in leadership/management theory and its practical applications in the workplace (on-line / classroom / self-study)

Strongly preferred leadership experience (i.e. Regional Team Lead or equivalent type role or experience where you have led other team members even if they do not directly report to you)