Beth Israel Lahey Health · 13 hours ago
Customer Service Rep (Switchboard Operator) - per diem
Winchester, MA
Full-time
Onsite
New Grad, Entry Level
$19.05/hr - $25.64/hrBeth Israel Lahey Health is a growing healthcare organization committed to making a difference in people's lives. They are seeking a Customer Service Representative to represent Winchester Hospital and provide excellent service to patients and customers in a busy environment.
Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining
Responsibilities
Exemplifies Winchester Hospital’s values and Service Excellence standards
Commits to making every encounter with patients, patient's family, co-workers, physicians and other customers the best that it can be
Must be able to operate a PC Windows-based computer and related equipment
Answers and completes external and internal calls for Winchester Hospital and Answering Service customers
Monitors medical and non-medical emergency alarm system. Must be able to learn and operate various emergency codes and unique dispatch processes
Provides answering service to approximately 200 physicians
Utilizes overhead paging system to locate physicians and announce emergency codes
Qualification
Required
Must be able to type a minimum of 30 words per minute
Excellent communication skills
Accurate spelling skills
Must be good team member
Able to interact with various levels of management, physicians, and other healthcare providers
Must be able to operate a PC Windows-based computer and related equipment
Answers and completes external and internal calls for Winchester Hospital and Answering Service customers
Monitors medical and non-medical emergency alarm system. Must be able to learn and operate various emergency codes and unique dispatch processes
Provides answering service to approximately 200 physicians
Utilizes overhead paging system to locate physicians and announce emergency codes
Preferred
High school diploma preferred
Previous customer and answering service experience preferred
Company
Beth Israel Lahey Health
Beth Israel Lahey Health Center offers patient care, urgent care, assisted living, and research and education services.
Founded in 2019
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Robert Fields
Chief Clinical Officer and Executive Vice President
Recent News
Boston Globe
2025-11-24
Morningstar.com
2025-11-07
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