Apply on Employer Site

Marsh McLennan Agency · 3 days ago

Account Executive - Commercial Insurance

Aliso Viejo, CA

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $168K/yr

7+ years exp

Marsh McLennan Agency is a leading firm in the insurance industry, and they are seeking an Account Executive for Commercial Insurance. The role involves supporting a designated producer by managing client relationships, addressing client issues, and providing strategic oversight for small business clients, particularly in the life science sector.

Employee BenefitsHealth CareInsuranceRetirement

Growth Opportunities

Hiring Manager

Mary O'Donnell

Responsibilities

Act as primary resource for Producer’s clients and collaborate with service team members to effectively resolve issues and provide answers to questions

Collaborate with small business service team members regarding service processes, effective deliverables, client communication, and overall service approach

Collaborate with small business clients on renewal and ongoing servicing items

Engage in Producer’s new business activities with prospect audits and ensuring proper placement for new clients

Maintain regular communication with producer to address time-sensitive or urgent client needs

Collaborate closely with the PG Leaders, Team Mentor, Director of Small Business, and Director of Client Service Executives to ensure the team has the necessary resources to meet their requirements. Engage in discussions to address any project impediments and escalate any issues that cannot be resolved by the team

Oversee ongoing account service activities

Prepare production and activity reports

Manage/collect receivables in conjunction with Client Sales Executive

Meet regularly with Client Sales Executive to update, advise and inform

Coordinate activities on accounts

Review and deliver summary, proposals and policies

Lead, present and participate in meetings with clients

Maintain current Insurance Summaries on all accounts

Update EAW’s annually on all accounts

Meet World Class Client service commitments (relationship Report, Pre-Renewal Meetings, etc.)

Participate in new business development and proposals with Client Sales Executive

Pursue opportunities to round out existing client programs with additional and/or increased lines of coverage

Coordinate coverage placement through managing the direction provided to service team

Deliver binders and invoices

Manage all facets of renewal process

Initiate client contact and orchestrate renewal strategy meetings

Gather renewal underwriting information

Oversee process of preparing and updating underwriting specifications

Coordinate coverage placement through instructions provided to Marking and Client Administrator, review and deliver binders, invoices, etc

Advise, inform, and involve Client Sales Executive, as required in marketing process

Prepare and deliver proposals

Prepare all orders and instructions to Client Administrator

Manage expiration lists

Act as a leader for the service team members

Create an environment oriented to trust, open communication, and cohesive team effort

Facilitate problem solving and collaboration when faced with client difficulties

Focus the team on the internal and external client requirements, familiarizing them with client specifications, work procedures and processes, quality standards, techniques and tools to support task performance

Provide necessary business information to enhance the team’s professional development

Ensure deliverables are prepared to satisfy client requirements, cost and schedule

Work closely with department Manager and Director of Client Services to obtain necessary resources to support the team’s requirements, discuss project impediments, and to escalate issues which cannot be resolved by the team

Establish and consistently maintain effective and positive working relationships with Associates and clients

Qualification

Client service experienceInsurance designations CPCUInsurance designations CICInsurance terminology knowledgeMS Office proficiencyProblem-solving skillsCommunication skillsTeam leadership

Required

Bachelor's degree plus 3 or more years of daily World Class Client service experience is required; or, a minimum of 7 - 8 years industry experience showing increasing responsibility directly related to the performance of the above duties including 3 or more years of daily World Class Client service

Maintain a valid unrestricted California Fire & Casualty Solicitors license and a valid Drivers license

Achieve and maintain advanced insurance designations applicable to the above duties such as CPCU or CIC designations

Excellent understanding of insurance terminology, trends and factor influencing the industry, and the various lines of Business Insurance insurance

Proficiency with MS Office Software (Word, Excel, Outlook)

Prioritize tasks, set and achieve goals, think logically in solving problems and present results neatly, with clarity and precision in both oral and written form

Ability to present complicated information to a variety of interest groups in a clear and unambiguous way, connecting with the group in terms of style and content

Benefits

Health and welfare benefits

Tuition assistance

401K savings and other retirement programs

Employee assistance programs

Company

Marsh McLennan Agency

Glassdoor4.4

Marsh McLennan is an insurance company that provides business insurance, employee benefits, and private client insurance solutions. It is a sub-organization of Marsh & McLennan.

Founded in 2003

White Plains, New York, USA

10001+ employees