Apply on Employer Site

Wells Fargo · 3 days ago

Customer Service Representative

DES MOINES, IA

Full-time

Hybrid

Entry Level

2+ years exp

Wells Fargo is seeking a Customer Service Representative for its Commercial Banking Operations Division. The role involves supporting customers with inquiries regarding financial products and services through various communication channels, while managing risk and advocating for digital services.

BankingFinancial ServicesFinTechInsurancePayments

Responsibilities

Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

Interact with customer service team and perform moderately complex customer support tasks

Manage risk by following all policies and procedures and staying abreast of changes to them

Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed

Receive direction from customer service supervisor and escalate non-routine questions

Qualification

Customer Service ExperienceFinancial Services KnowledgeDe-escalation SkillsMicrosoft Office SkillsMulti-tasking SkillsEffective CommunicationAttention to DetailOrganizational Skills

Required

2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education