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Notre Dame Federal Credit Union · 6 days ago

Credit Counseling Collector I

Mishawaka, IN

Contract

Onsite

Entry Level

1+ years exp

Notre Dame Federal Credit Union is a national, award-winning financial institution serving over 56,000 members worldwide. They are seeking a Credit Counseling Collector I who will assist members with account resolution and support the Credit Counseling team in fulfilling their duties.

BankingFinanceFinancial ServicesImpact InvestingInsurance

Responsibilities

Contact members as assigned by telephone, e-mail, letter or in person to determine the reasons for their delinquent status and to assist the member in developing a plan to bring their account(s) current

Consult with members and make recommendations to the Credit Solutions or Asset Recovery Manager for plans to rectify and/or prevent any delinquency or charge off issues

Counsel and educate members on appropriate use of credit, budgeting, the effects of negative versus positive credit and repayment activity. Proactively advocate for the appropriate use of additional credit counseling services when beneficial

Insure that all liable parties are promptly contacted on delinquent accounts as provided for by policy and any state and federal laws affecting the same

Review and recommend, to the Vice President (VP) of Credit Counseling, any accounts that should be turned over for legal action, repossession, foreclosure, handling by an outside agency, or charge-off

Provide information on delinquent accounts to authorized persons or institutions as needed and when permissible in the collection of delinquent accounts

Maintain files, records, journals and other electronic documents to provide chronology of collection, credit counseling and lending activity for delinquent loans and negative accounts, including providing reports to management

Repossess, secure, inspect and inventory collateral as needed. Perform any other duties as needed with these tasks, e.g. releasing of personal effects to qualified member

Perform other duties and functions which may be required for the efficient and effective operation of the Credit Union or as might be assigned by the VP of Credit Counseling. (Examples include but are not limited to: processing monthly charge offs, forwarding accounts to Collection Attorneys and Collection Agencies, reporting of negative share write-offs, answering disputes on credit bureaus, processing court/third party orders that come in for garnishment/levies/child support, Collateral Protection Insurance (CPI) tracking, account adjustments, etc.)

Provide information to lenders and underwriters regarding members past or present payment arrangements with the Credit Union or other agencies that may impact the decision as to approval of new credit

Take measures to locate members when necessary, utilizing skip tracing techniques

Maintain Credit Union compliance with state and federal laws and regulations. These include, but are not limited to, bankruptcy law, debt collection and reporting law, and privacy law. Coordinate and cooperate with NCUA, private sector and/or internal auditors to monitor the functions of the Senior Collector responsibilities

Provide support to Credit Counseling partners as needed

Attend credit counseling meetings as required

Promote cross selling of Credit Union products and services

Responsible for adherence to Credit Union policies and procedures

Qualification

Collections experienceCredit counselingMathematical skillsComputer skillsRegulatory complianceCommunication skillsProblem solvingTeamwork

Required

1-2 years collections experience required

High School diploma or equivalent required; a college degree in business or applicable major preferred

The ability to read and comprehend complex instructions, correspondence, and memos is needed

The ability to understand and compile reports using graphs, industry related language and formulas is required

A person must be able to effectively present information one-on-one with members

The ability to understand existing and proposed government regulations is necessary

The ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals plus compute rate, ratio, and percent is required

The ability to operate customary office machines such as photocopier, fax, printer, and adding machine is necessary

Personal intermediate computer skills including word-processing, spreadsheet, and database programs are necessary

The partner is regularly required to use hands to finger, handle or feel objects, tools, or controls and talk and hear

The partner frequently is required to walk and sit

The partner is occasionally required to stand, reach with hands and arms and stoop, kneel, crouch or crawl

Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus

The partner may occasionally lift and/or move up to 15 pounds

The partner is frequently required to use alertness, precision, resourcefulness, problem solving, numeric, persuasiveness, auditory perception, memory, creativity, concentration, judgment, writing ability, reading ability, reasoning, imagination, initiative, patience, visual perception, comparing and analyzing

Follows regulatory and policy compliance requirements, which would include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, and other compliance related Policies

This position requires maintaining confidentiality with regard to non-public information about our members and Notre Dame Federal Credit Union