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Douglas Fast Net · 3 days ago

Director of OSP Operations - North District

Eugene, OR

Full-time

Onsite

Director/Executive

8+ years exp

Douglas Fast Net (DFN) is one of Oregon’s top fiber internet providers, seeking a motivated Director of OSP Operations for their North District. This role involves directing all plant operations related to fiber network deployment and performance while ensuring projects are delivered safely, on time, and within budget.

InternetService IndustryTelecommunications

Responsibilities

Provide strategic and day-to-day leadership for all OSP activities within the assigned district, including construction, maintenance, and restoration

Own operational performance for the territory, including schedule adherence, cost control, quality, safety, and customer impact

Translate company-wide goals into executable district-level plans and priorities

Directly manage district-level OSP managers, supervisors, and internal field staff

Oversee performance of subcontractors and vendors, including selection, onboarding, compliance, and ongoing performance management

Ensure all crews—internal and contracted—adhere to company standards, safety requirements, and regulatory obligations

Oversee fiber network builds, expansions, upgrades, and repairs within the district

Partner with Project Management, Engineering, Permitting, and Network teams to ensure seamless execution from design through closeout

Monitor progress against schedules and budgets; proactively address risks, delays, and cost overruns

Champion a strong safety culture and ensure compliance with OSHA, local, state, and federal regulations

Enforce quality control standards for fiber construction, splicing, testing, and documentation

Conduct and support audits, inspections, and corrective action plans as needed

Manage district OSP budgets, forecasts, and cost controls

Track and analyze KPIs such as productivity, rework, outages, safety incidents, and contractor performance

Identify opportunities to improve efficiency, reduce costs, and increase build velocity without compromising quality

Serve as the primary OSP operational point of contact for the district

Build and maintain strong relationships with local governments, utilities, property owners, and community partners

Collaborate closely with internal departments including Engineering, Network Operations, Customer Experience, Finance, and Procurement

Drive process improvements, standardization, and best practices across district operations

Support the adoption of new tools, systems, and construction methods

Mentor and develop future leaders within the OSP organization

Qualification

Telecommunications experienceFiber network expertiseProject management certificationBudget managementOSHA regulations knowledgeFiber construction methodsLeadership experienceCustomer service orientationCommunication skillsProblem-solving skillsPositive attitudeWork ethic

Required

Bachelor's degree in construction management, business, or a related field and 8+ years of progressive experience in telecommunications OSP construction or operations, with a strong focus on fiber networks OR 12+ years of progressive experience in telecommunications OSP construction or operations, with a strong focus on fiber networks required

5+ years of leadership experience managing teams and contractors across multiple projects

Demonstrated experience managing large geographic territories and complex construction operations

Strong working knowledge of fiber construction methods, permitting, utility coordination, and restoration

Working knowledge of Federal & State OSHA safety regulations for telecom industry

Proven ability to manage budgets, schedules, and performance metrics

Excellent leadership, communication, and problem-solving skills

Ability to learn new software and applications specific to the industry and position. Experience with GIS, project tracking, and work order management systems

Positive attitude and strong work ethic as this is a high productivity position with a large degree of autonomy

Clean driving record and valid driver's license

Professional appearance and customer service oriented. Ability to exercise good judgement, courtesy, patience and tact in public contact and problem resolution

Ability to communicate effectively, both orally and in writing

Frequent travel throughout the assigned district, including active construction sites

Ability to work in outdoor and field environments in varying conditions meeting physical demands with reasonable accommodations if necessary

After-hours availability for outages, emergencies, or critical construction activities