HCA Houston Healthcare · 13 hours ago
Central Patient Scheduler
Tomball, TX
Full-time
Onsite
Senior Level
5+ years expHCA Houston Healthcare is a leading provider of healthcare in the country, committed to delivering quality care to its communities. They are seeking a Central Patient Scheduler to supervise and coordinate the daily operations of Patient Access Services, ensuring efficient scheduling and insurance verification while enhancing patient satisfaction.
BiotechnologyHealth CareLife ScienceOncology
Responsibilities
Supervise, plan and coordinate the daily operation of all Patient Access Services Central Scheduling and Insurance Verification areas including working a PAS rotating on-call schedule in order to provide evening and weekend support to ER registration and hospital admission procedural emergencies
Responsible for employee training and development, employee performance evaluations including disciplinary management, manage staff schedules and coverage
Troubleshoot and identify workflow deficiencies and inform management of departmental condition or status changes not conductive to very good patient service
QA work to identify, educate and reduce repetitive error
Ensure timely insurance verification/authorizations are complete to prevent denials for all scheduled, late add-ons and STAT orders
Monitor and manage call center statistics to enhance average time to answer calls in order to improve patient and physician satisfaction with the scheduling process
Work the hospital daily unbilled and hold report
Assist with interviewing process
Ensure staff follows all hospital-wide and departmental policies and procedures
Qualification
Required
Minimum of five years' experience in a hospital scheduling and insurance verification department
Minimum of one year of team lead experience
Knowledge of scheduling outpatient diagnostic testing to include therapy (MRI's, CT's, NucMed, US, Cath Lab)
Must also have knowledge in the patient preparation requirements for certain procedures
Knowledge of insurance verification to include authorizations
Preferred
High school graduate or equivalent with one to two years college preferred
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
HCA Houston Healthcare
From Conroe to Texas City, HCA Houston Healthcare serves over one million patients and employs 15,000 people , including 6,900 nurses and 1,800 affiliated physicians.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris J. Osentowski
Chief Executive Officer
Demetri Magoulas
Chief Financial Officer
Company data provided by crunchbase