iBusiness Funding · 1 week ago
Manager of Collections - SBA/USDA
United States
Full-time
Remote
Senior Level
7+ years expiBusiness Funding is a software and lender service provider specializing in small business lending. They are seeking a motivated Manager of Collections to lead their Government Guaranteed Collections team, ensuring effective management of delinquent accounts and driving team performance to meet company goals.
FinanceFinancial ServicesLending
Responsibilities
Define departmental objectives and key performance indicators (KPIs), and drive team performance to consistently meet or exceed established targets
Advise on and maintain collections strategy and execution in alignment with company goals and applicable program requirements
Establish, oversee, and continuously improve collections guidelines, systems, procedures, and policies
Ensure timely and effective collection of delinquent accounts in support of overall portfolio performance
Maintain close oversight of all accounts in collections, ensuring issues are identified and addressed promptly
Oversee daily collections activity to identify trends, potential risks, inefficiencies, and opportunities for improvement
Coordinate and prioritize staff activities to ensure a smooth, efficient operation and minimize overlooked or stalled accounts
Develop and implement strategies to increase successful resolutions of delinquent accounts
Recruit, hire, train, and develop collections staff to ensure appropriate coverage, performance, and scalability of the department
Align departmental goals with broader company objectives and lead the team to consistently achieve those goals
Build, analyze, and present collections reporting and performance metrics to department leadership and executive management as needed
Qualification
Required
7+ years of progressive experience in collections, with at least 3–5 years in a people management role
Strong SBA and/or USDA experience
Demonstrated experience leading collections teams and driving performance against KPIs
Proficiency in Microsoft Office and related business applications
Working knowledge of the Florida FDCPA and FDCPA
Excellent verbal and written communication skills
Strong conflict resolution and negotiation abilities
Analytical, detail-oriented, and highly organized with excellent research and comprehension skills
Proven problem-solving mindset and sound judgment, including appropriate escalation of issues
Adaptability and ability to operate effectively in a fast-paced environment
Ability to manage competing priorities and meet deadlines
Strong collaborator with the ability to lead and influence teams
Company
iBusiness Funding
iBusiness Funding provides lending, small business capital, loan package marketplace, underwritings and loan processing services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Alicia Vinas
Executive Assistant To Chief Executive Officer
Recent News
2025-09-29
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