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Houston Methodist · 2 days ago

Laboratory Services Manager

Houston, TX

Full-time

Onsite

Senior Level

5+ years exp

Houston Methodist is a healthcare organization, and they are seeking a Laboratory Services Manager to lead the delivery of quality laboratory services. This role involves overseeing operational aspects of the laboratory, providing leadership to staff, and ensuring compliance with safety and quality standards.

Health CareMedical

Growth Opportunities

Responsibilities

Managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives

Providing guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment

Implementing training, monitoring and operations initiatives that assure compliance with ethical and legal business practices and accreditation/regulatory/ government regulations

Performing management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the Laboratory Services department

Providing development and mentoring of staff

Conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes

Facilitating the promotion of teamwork within and between departments; participating and/or leading and facilitating department process improvements as needed

Making and executing decisions within delegated authority. Communicating issues as appropriate. Participating in resolving issues outside of normal scope as appropriate

Planning and organizing day-to-day Laboratory Services department operations, schedule and activities. Setting priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction

Driving department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability

Ensuring a safe and effective working environment; monitoring and/or revising the Laboratory Services department safety plan and/or any specific accreditation/regulatory required safety guidelines, including infection control principles

Monitoring and confirming staff maintain their required credentials that demonstrate competency per accrediting agency or department guidelines as applicable

Using and optimizing information systems to enhance operations; supporting entity-specific performance improvement and data management/analysis functions

Employing a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, reporting near misses and/or adverse events immediately and identifying solutions via collaboration

Monitoring self and employee compliance to policies and procedures and performing associated actions upon non-compliance

Ensuring that the laboratory meets quality standards of accreditation and regulatory agencies and that business practices comply with federal and state law

Assisting in the development of department budget and ensuring that the department operates in a cost-effective manner

Managing/auditing department expenses within approved budget parameters, ensuring that the Laboratory Services department meets the budgeted/flex revenue and/or expense targets on a monthly and annual basis

Developing staffing plans and schedules to meet department/patient care needs that reflect understanding of the importance of cost-effectiveness

Identifying and implementing innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system directed shared governance activities

Proactively evaluating processes; recommending and implementing action plan(s) for change

Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, and units to achieve business goals

Seeking opportunities to identify developmental needs of self and staff and taking appropriate action

Qualification

Laboratory managementClinical Laboratory Improvement Amendments (CLIA) complianceMedical Technologist certificationBudget managementLeadership skillsCritical thinkingInterpersonal communicationCustomer service focusPlanningOrganizingCoachingData analysisInnovative solutionsTeam collaborationFlexibilityAdaptabilityMentoring

Required

Bachelor's degree in a chemical, physical, biological or clinical laboratory science, or medical technology from an accredited institution

Five years of laboratory experience, of which one year must have been in a managerial role in healthcare; may consider HM employee with five years of laboratory experience with HM performance that demonstrates leadership responsibility

Must have one of the following required certifications: Certified as a Medical Technologist, Clinical Laboratory Scientist, Medical Laboratory Scientist, Histotechnologist (HTL), Histotechnician (HT) certification or categorical certification by Board of Certification (ASCP), Certified as a Medical Technologist by American Medical Technologists (AMT), Certified as a Clinical Laboratory Scientist by National Credentialing Agency for Laboratory Personnel (NCA), Clinical microbiology registry from American Society for Microbiology, RM(AAM), Certified Histocompatibility Technologist (CHT) by the American Board of Histocompatibility and Immunogenetics (ABHI), Equivalent certification to the above based on educational requirements and examination

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message

Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization

Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations and individuals involved

Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills

Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences

Ability to work effectively in a fast-paced environment

Demonstrates flexibility and adaptability in the workplace

Knowledge of managerial principles, process and procedures

Knowledge of relevant computer systems and data resources

Skill in planning, organizing and delegating functional activities

Skill in coaching, counseling and developing the functional and supervisory skills of others

Ability to participate in strategic planning for the laboratory

In depth knowledge of laboratory techniques, operations and procedures

Demonstrates critical thinking skills by devising and applying innovative solutions

Ability to work independently and collaborate with teams; seeks and expands on original ideas, enhances others' ideas, and contributes own ideas about the issues at hand

Probes for and provides information to clarify solutions