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Providence Community Health Centers · 5 days ago

Customer Service Representative

Providence, RI

Full-time

Onsite

Entry Level

2+ years exp

Providence Community Health Centers is focused on providing exceptional service to patients and care teams. The role involves delivering excellent customer service, managing incoming calls, scheduling appointments, and ensuring accurate information is conveyed to callers.

Health CareMedicalNon Profit

H1B Sponsor Likely

Responsibilities

Provides excellent internal/external customer service in all interactions with patients and PCHC staff

Answers incoming calls to all Health Center sites, gathers accurate information from the caller and delivers the necessary information or service by assisting the caller directly or routing the call appropriately

Uses Hotlist Guidelines appropriately and routes call directly to Nurse

Gathers information from caller and schedules appointment appropriately while insuring accuracy of Health Center, provider, date, time, and reason for visit

Handles all calls professionally and in accordance with organization-identified metrics for processing calls

Qualification

Customer service experienceBasic knowledge of payersComputer literacyMedical terminologyConversational skillsCompassionate communication

Required

Basic knowledge of common third party payers

Basic computer literacy and excellent writing skills are essential

Strong conversational skills

At least 2 years of call center or customer service-related experience

Ability to communicate with people of various diverse backgrounds in a sensitive and compassionate way

High School diploma or equivalent required

Preferred

Medical terminology preferred

Completion of a medical secretary program or similar training program preferred

Company

Providence Community Health Centers

Providence Community Health Centers provides primary health care support to meet the community’s medical needs.

Founded in 1968

Providence, Rhode Island, USA

501-1000 employees

https://www.providencechc.org/

H1B Sponsorship

Providence Community Health Centers has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (9)

2024 (6)

2023 (17)

2022 (7)

2021 (5)

2020 (5)