This job has closed.

Themesoft Inc. · 5 hours ago

Customer Service Representative

United States

Contract

Remote

Entry Level

1+ years exp

Themesoft Inc. is seeking a Customer Service Representative to provide support to internal clients. The role involves answering calls, educating Financial Advisors, and ensuring a customer-centric approach to resolve inquiries.

Human ResourcesRecruitingStaffing Agency

Hiring Manager

Jacob Thomas

Responsibilities

Answer inbound calls from our internal clients at the branches

Educate Financial Advisors on account services and capabilities

Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks

Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries

Excellent communication and organizational skills, attention to detail, and strong follow-up skills

Strong problem-solving skills

Flexible and adaptable to change

Proficient in Microsoft Office Suite

Windows navigation skills

Qualification

Microsoft Office SuiteCustomer-centric focusProblem-solving skillsCommunication skillsOrganizational skillsWindows navigation skillsAttention to detailAdaptability

Required

Answer inbound calls from our internal clients at the branches

Educate Financial Advisors on account services and capabilities

Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks

Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries

Excellent communication and organizational skills, attention to detail, and strong follow-up skills

Strong problem-solving skills

Flexible and adaptable to change

Proficient in Microsoft Office Suite

Windows navigation skills

Experience – 1-2 year minimum in call center environment

Excellent Communication skills

Strong organizational skills and attention to detail

Cannot be FINRA registered

Company

Themesoft Inc.

Coppell based, global IT Consulting and Creative Lab firm founded in Aug 2004, Themesoft is a leading provider of in house team, out of house team, or as a somewhere in between global partner.

Founded in 2004

Plano, Texas, USA

501-1000 employees