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First Federal Bank · 21 hours ago

Head Teller/CSR

Warsaw, IN

Full-time

Onsite

Mid Level

First Federal Savings Bank is offering a full-time position for a Head Teller/CSR in Warsaw, IN. The Head Teller/CSR will oversee teller activities, manage cash balances, assist customers with account inquiries, and ensure compliance with financial institution policies.

BankingCommunitiesFinanceFinancial Services

Responsibilities

Performs normal teller duties on as needed basis

Provides on-the-job training for tellers on an as-needed basis

Monitors tellers to ensure compliance with financial institution procedures and policies

Issues written and oral instructions on teller operations as necessary

Assists tellers in locating cash discrepancies, manages unusual window transactions, and answers difficult customer questions

Receives loan payments, inspects negotiable instruments and cash offered for payment, and enters payments received into financial institution computer records

Performs a variety of customer service transactions, such as account holds, stop payment orders, direct deposits and check confirmation

Ensures all teller stations are adequately stocked and ready for subsequent shifts at changeover or closing

May conduct performance evaluations for tellers and resolve grievances

Maintains money shipment vault cash and accepts cash from teller operations personnel

Performs all new deposit account procedures as needed for customers

Sets up and opens new deposit accounts and assists customers with questions related to these accounts

Cross-markets financial institutions products and services as appropriate

Must effectively adhere to BSA policies and procedures

Other duties as needed