Technical Services Representative jobs in United States
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New Charter Technologies ยท 20 hours ago

Technical Services Representative

positionMCA TN - Chattanooga
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

New Charter Technologies is dedicated to providing exceptional IT solutions for small-to-medium sized businesses across North America. They are seeking a proactive Technical Services Representative to deliver Tier 1 IT support, troubleshoot technical issues, and maintain communication with customers and internal teams.

ConsultingInformation TechnologyProfessional Services

Responsibilities

Serve as the first point of contact for customers via phone, email, or ticketing system
Diagnose and resolve Tier 1 issues in a timely and efficient manner
Escalate unresolved or advanced issues to higher-tier support teams with proper documentation
Follow standard operating procedures and stay updated with all technical support guidelines from the TSM
Perform routine preventative maintenance tasks, patch management, and assist with documentation
Support Network Operations projects by completing assigned subtasks
Maintain detailed logs of customer interactions and technical troubleshooting steps
End-user software support (Microsoft Office, email clients, web browsers, customer-specific apps)
Standard software installation requests (advanced installations escalated to NOC)
Anti-malware and antivirus troubleshooting
Basic PC hardware diagnostics and support
Basic network connectivity troubleshooting (Wi-Fi, DNS, IP conflicts, etc.)

Qualification

PC systems troubleshootingCompTIA A+ CertificationVerbal communicationWritten communicationCustomer supportTechnical documentation

Required

Minimum of 1 year experience troubleshooting PC systems in a professional environment
Strong verbal and written communication skills
Ability to work independently during overnight hours

Preferred

CompTIA A+ Certification (preferred but not required)

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off (PTO)

Company

New Charter Technologies

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New Charter Technologies operates as a Managed Service Provider (MSP).
dateFounded in 2018
location
Palo Alto, California, USA
people-size1001-5000 employees
web-link
https://newchartertech.com/

Funding

Current Stage
Late Stage

Leadership Team

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Bryan Bodhaine
CFO
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Peter Melby
Chief Revenue Officer
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Recent News

CRN
WatchGuard Lands Kaseya President Joe Smolarski As New CEO, His Plan Is To Double MSP Margins
2025-11-06
PR Newswire
New Charter Technologies Welcomes Geoff Boyd as Chief Financial Officer
2025-08-06
PR Newswire
New Charter Technologies Appoints Ryan Davis as Chief Information Security Officer
2025-08-04
Company data provided by crunchbase