Spectrum Association Management · 1 week ago
Supervisor - Community Managers of HOA Managed Communities
San Antonio, TX
Full-time
Hybrid
Mid, Senior Level
$65K/yr - $70K/yr
6+ years expSpectrum Association Management is a San Antonio-based homeowners’ association management company seeking a Client Relations Manager to oversee a team of Community Managers. This role involves providing direction, fostering a supportive culture, and ensuring superior customer service while managing daily operations and staff development.
AssociationConsultingInformation Technology
Responsibilities
Become the technical expert and specialist on Texas Property Code
Manage, lead, and develop a team of Community Managers and other staff to ensure a consistent service product delivery
Provides staff with ongoing development, training, and coaching
Develop relationships with the Board of Directors we serve and solve escalated challenges from our homeowners
Work closely with the Division Director on the development of the staff, customer portfolio, and direction of the division
Manages daily activities, including determining specific Community Manager work assignments, reviews employee activities for completeness, accuracy, and effectiveness
Frequent customer evening board meetings and site drives to learn the properties we serve
Be an always-positive opinion-maker in the leadership team and believe in the good in people
Qualification
Required
Proven record of accomplishment in a customer service environment
Led a team with ten employees or more for at least 6 years
Managed a demanding service product with deadlines and legal requirements
Willing to attend some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m
Talent for team development and motivation
Competitive and quality oriented
Strong focus on deadlines and accuracy
Positive attitude
Experience in team leadership and development
Experience in presentation skills, negotiation, HR requirements, fiscal management, conflict resolution, planning, and legal requirements
Ability to manage, lead, and develop a team of Community Managers and other staff
Ability to provide ongoing development, training, and coaching to staff
Ability to develop relationships with the Board of Directors and solve escalated challenges from homeowners
Ability to manage daily activities and review employee activities for completeness, accuracy, and effectiveness
Ability to attend frequent customer evening board meetings and site drives
Full-time availability, more than 40 hours per week
Preferred
Experience in the property management industry
Candidates from hospitality, retail, and restaurant industries
Benefits
5 weeks of PTO to allow for rest, travel, family, and your hobbies.
Forty paid hours per year for community service activities.
11 annual paid holidays.
Paid Training - Internal Learning and Development Management System.
Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
Phone and Mileage Reimbursement.
Well-structured career track plan with a 6-month review.
Company
Spectrum Association Management
Spectrum Association Management is a management consultancy with services in Texas.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase